Service Advisor Volkswagen of Fallston

Sonic Automotive, Inc.; Fallston (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Volkswagen of Fallston, a Sonic Automotive family dealership, is seeking an Associate Service Advisor in Fallston, MD. You will schedule service appointments, greet customers, and obtain essential vehicle and customer data for accurate estimates.

You will communicate progress to customers, review changes in estimates, ensure authorizations for additional work, and maintain high customer-satisfaction metrics.

Qualifications

• Two years of experience in a dealership position.
• ASE certification preferred.
• Excellent oral and written communication skills.
• Authorized to work in the USA.
• Professional personal appearance.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time.
• Checks progress of repair and notifies customers of changes; explains costs and time requirements.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains Customer Satisfaction Index (CSI) at least comparable to manufacturer/branch average.

Skills

Customer service

Communication

Dealership experience

Reading comprehension

Attention to detail

Education

High school diploma or equivalent

Job description

Service Advisor Volkswagen of Fallston in Fallston, MD at Sonic Automotive

Location: 2110 Belair Road
Fallston, MD 21047

Job Type: Customer Service

Experience: Associate

About

At Volkswagen of Fallston,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• We are technology based - most jobs use IPads or IPhones that we provide.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

All your information will be kept confidential according to EEO guidelines.