Service Writer - Scorpion Harley-Davidson

RideNow Powersports; Chandler (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Scorpion Harley-Davidson in Chandler, AZ is seeking an outgoing Service Writer who thrives on customer service. You will greet riders, schedule repairs, document issues, and guide customers through costs and timelines.

Join a team focused on clear communication, accurate repair orders, and proactive updates from drop-off to pickup. Prior Harley-Davidson knowledge is a plus, but a friendly attitude and strong communication win here.

Responsibilities

• Schedule appointments for repair, maintenance, recall work
• Greet customers, inspect their motorcycles, and answer questions
• Document problems with Motorcycles and clearly describe them on the Repair Order
• Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
• Advise customers on necessary/suggested services and cost
• Offer additional services and products, including special promotions
• Review Repair Orders in progress to ensure quality and timeliness
• Follow the status of a customer\'s powersports vehicle from service bay entry through the completion of work
• Communicate any changes in timeline, repairs, or cost to the customer
• Upon completion of work, review the work order with the customer
• Maintain current technical qualifications by completing all training programs assigned by the Service Manager
• Other duties as assigned

Job description

Scorpion Harley-Davidson is seeking outgoing, friendly individuals to join our Service Team! If you are a positive, upbeat, and interactive Service Writer with a passion for customer service, this opportunity may be perfect for you!

Responsibilities

• Schedule appointments for repair, maintenance, recall work
• Greet customers, inspect their motorcycles, and answer questions
• Document problems with Motorcycles and clearly describe them on the Repair Order
• Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
• Advise customers on necessary/suggested services and cost
• Offer additional services and products, including special promotions
• Review Repair Orders in progress to ensure quality and timeliness
• Follow the status of a customer's powersports vehicle from service bay entry through the completion of work
• Communicate any changes in timeline, repairs, or cost to the customer
• Upon completion of work, review the work order with the customer
• Maintain current technical qualifications by completing all training programs assigned by the Service Manager
• Other duties as assigned