Service Advisor - Toyota Ft. Morgan

Mcdonaldvolvo; Fort Morgan (CO); On-site; USD 60,000 - 130,000; Full time

Benefits offered by this job

401k plan

Medical Insurance

EAP

PTO

HSA

FSA

Life and AD&D

Discounted pricing

Job summary

McDonald Toyota Fort Morgan in Fort Morgan, CO is seeking a full-time Service Advisor to guide customers through the service process, present maintenance recommendations, and build lasting relationships from drop-off to delivery. Responsibilities include following up with customers, collaborating with technicians on diagnoses and estimates, and tracking sales metrics to drive improvement.

This role offers a commission-based system with a stated salary range of $60,000 to $130,000 annually, plus

Qualifications

• Valid driver’s license and clean driving record.
• 1-3 years of progressive auto service experience preferred but not required.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work independently.

Responsibilities

• Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
• Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
• Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.
• Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.
• Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
• Track performance metrics like sales totals and closing ratios to drive continuous improvement.

Skills

Driver's license

Job description

FullTime Fort Morgan, CO, US

2 days ago Requisition ID: 4672

Salary Range: $60,000.00 To $130,000.00 Annually

McDonald Toyota – Fort Morgan
McDonald Toyota Fort Morgan offers the unmatched reliability of Toyota with the friendly, community-first attitude of a small-town business. We pride ourselves on a family-owned culture that values integrity, loyalty, and service—creating a workplace where everyone is seen and supported.

This role is commission based. Average compensation for this position is $60,000 with top performers earning $130,000

Experience & Qualifications Needed:

• Valid driver’s licenseand clean driving record
• 1-3 years of progressive experience in auto service is preferred but not required
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work independently

Essential Duties and Major Responsibilities:

• Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
• Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
• Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.
• Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.
• Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
• Track performance metrics like sales totals and closing ratios to drive continuous improvement.

What We Offer:

• Competitive 401k / 401k matching
• Medical / Dental / Vision Insurance
• Employee Assistance Program (EAP) - free, confidential counseling
• PTO Accrual
• Health Savings Account
• Flexible Spending Account
• Voluntary Life and AD&D
• Employee Discounted Pricing on Parts, Vehicles, and Service

What Makes Us Different?

As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions—with our customers, our community, and our employees.

Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.

At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It’s not just about the work we do — it’s about the family we build along the way.