Service Advisor - Toyota

Inchcape; Tamuning (GU); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Additional Leave Benefits

Annual Salary Reviews

Training & Professional Travel

Job summary

Inchcape in Tamuning, Guam seeks a Service Advisor to ensure a seamless service experience for customers. The role involves greeting customers, conducting vehicle inspections, and recommending maintenance based on customer needs. Candidates should have a high school diploma, experience in the automotive industry, and strong organizational and communication skills. Inchcape offers benefits like paid time off, health insurance, a retirement savings plan, and employee discounts.

Qualifications

• 1–2 years of experience in the automotive industry preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid Driver’s License required.

Responsibilities

• Greet customers and obtain vehicle information.
• Conduct vehicle inspections and identify maintenance needs.
• Recommend services based on vehicle condition and customer needs.

Skills

Customer service

Communication

Organizational skills

Technical explanation

Education

High School Diploma or equivalent

Job description

Atkins Kroll is looking for a customer-focused and detail-oriented Service Advisor to join our Service team. In this role, you will ensure a seamless service experience for customers by accurately assessing vehicle needs, recommending maintenance and repairs, and coordinating with technicians and dispatchers to deliver timely, high-quality service.

What you’ll do

• Greet customers in a timely and professional manner and obtain vehicle information
• Conduct vehicle inspections using diagnostic tools and visual assessments to identify maintenance and repair needs
• Accurately document customer concerns and vehicle issues on repair orders
• Recommend services and repairs based on vehicle condition, manufacturer guidelines, and customer needs
• Test drive vehicles with customers when necessary to confirm concerns or coordinate with technicians for diagnosis
• Review service history and recommend additional maintenance as needed
• Educate customers on vehicle care and the importance of maintaining manufacturer specifications
• Prepare complete and accurate estimates for labor and parts
• Obtain customer approvals, signatures, and confirm payment methods
• Coordinate with dispatchers regarding incoming work and repair scheduling
• Monitor repair progress and communicate updates, changes in cost, or completion timelines to customers
• Review repair orders to ensure work is completed accurately and properly documentedExplain completed repairs and final charges to customers upon vehicle delivery
• Ensure vehicles and keys are properly secured and organized
• Support quality control processes to minimize repeat repairs and improve customer satisfaction
• Attend department meetings, brand trainings, and perform other duties as assigned

About you

• High School Diploma or equivalent required
• 1–2 years of experience in the automotive industry preferred
• Strong customer service and communication skills
• Ability to explain technical information clearly and professionally
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Valid Driver’s License required
• Reliable, team-oriented, and committed to delivering excellent customer service

What We Offer

• Paid Time Off (PTO) – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.
• Health and Life Insurance – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.
• Retirement Savings Plan – Eligibility to participate in the company’s retirement plan with a company match, subject to plan terms and conditions.
• Employee Discount Program – Eligible employees may receive discounts on company products and services in line with company policy.
• Fuel Discount – Access to fuel discount programs in accordance with partner or provider terms.
• Additional Leave Benefits – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual Salary Reviews – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.
• Training & Professional Travel – Opportunities for training, professional development, and potential business travel to support continuous learning dependent on the role.

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.