Service Advisor - Toyota

Inchcape plc; Tamuning (GU); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Additional Leave Benefits

Annual Salary Reviews

Training & Professional Travel

Job summary

Inchcape plc is seeking a detail-oriented Service Advisor located in Tamuning, Guam. In this role, you will provide exceptional service to customers by accurately assessing vehicle needs and coordinating with technicians for timely, high-quality service.

The ideal candidate should have a High School Diploma, strong customer service skills, and 1–2 years of automotive experience. Benefits include Paid Time Off, health insurance, and a retirement savings plan.

Qualifications

• 1–2 years of experience in the automotive industry preferred.
• Ability to explain technical information clearly.
• Valid Driver’s License required.

Responsibilities

• Greet customers and assess vehicle needs.
• Conduct vehicle inspections and recommend services.
• Document customer concerns and vehicle issues.
• Coordinate with dispatchers and monitor repair progress.

Skills

Customer service skills

Communication skills

Organizational skills

Detail-oriented

Education

High School Diploma or equivalent

Job description

Atkins Kroll is looking for a customer-focused and detail-oriented Service Advisor to join our Service team. In this role, you will ensure a seamless service experience for customers by accurately assessing vehicle needs, recommending maintenance and repairs, and coordinating with technicians and dispatchers to deliver timely, high-quality service.

What you’ll do

• Greet customers in a timely and professional manner and obtain vehicle information
• Conduct vehicle inspections using diagnostic tools and visual assessments to identify maintenance and repair needs
• Accurately document customer concerns and vehicle issues on repair orders
• Recommend services and repairs based on vehicle condition, manufacturer guidelines, and customer needs
• Test drive vehicles with customers when necessary to confirm concerns or coordinate with technicians for diagnosis
• Review service history and recommend additional maintenance as needed
• Educate customers on vehicle care and the importance of maintaining manufacturer specifications
• Prepare complete and accurate estimates for labor and parts
• Obtain customer approvals, signatures, and confirm payment methods
• Coordinate with dispatchers regarding incoming work and repair scheduling
• Monitor repair progress and communicate updates, changes in cost, or completion timelines to customers
• Review repair orders to ensure work is completed accurately and properly documented
• Explain completed repairs and final charges to customers upon vehicle delivery
• Ensure vehicles and keys are properly secured and organized
• Support quality control processes to minimize repeat repairs and improve customer satisfaction
• Attend department meetings, brand trainings, and perform other duties as assigned

About you

• High School Diploma or equivalent required
• 1–2 years of experience in the automotive industry preferred
• Strong customer service and communication skills
• Ability to explain technical information clearly and professionally
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Valid Driver’s License required
• Reliable, team-oriented, and committed to delivering excellent customer service

What We Offer

• Paid Time Off (PTO) – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.
• Health and Life Insurance – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.
• Retirement Savings Plan – Eligibility to participate in the company’s retirement plan with a company match, subject to plan terms and conditions.
• Employee Discount Program – Eligible employees may receive discounts on company products and services in line with company policy.
• Fuel Discount – Access to fuel discount programs in accordance with partner or provider terms.
• Additional Leave Benefits – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual Salary Reviews – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.
• Training & Professional Travel – Opportunities for training, professional development, and potential business travel to support continuous learning dependent on the role.