Service Advisor

Handy Toyota; St. Albans (VT); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Medical insurance

401(k) plan with match

Vision

Dental

Short Term Disability

Term Life Insurance

Opportunity for advancement

Sales and service discounts

Promote from within

Employee recognition

Job summary

Handy Toyota in Vermont is seeking a Service Advisor to join our team. You will greet customers, assess vehicle needs, and coordinate service work with a focus on clear communication and excellent customer experience.

During the first 90 days, you will be paid a training wage before standard pay takes effect, with opportunities for advancement within the service department.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Record of service and sales success.
• Positive customer satisfaction history.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Greeting customers at their vehicle in the service lanes.
• Perform vehicle walk around, gather customer information, and identify primary concern.
• Review repair histories and verify maintenance/recall needs.
• Promote labor, parts and accessories; prepare cost estimates.
• Establish and communicate accurate promise times.
• Monitor progress and update customers as needed.
• Verify final invoice matches work performed; inform customer of completion.
• Explain work and charges to customer.
• Cashier customers; accept payments by cash, check or card.
• Deliver vehicle to customer and ensure satisfaction.
• Perform other duties as assigned by the Service Manager.

Skills

Organization

Communication

People management

Time management

Customer service

Professional appearance

Sales ability

Self-motivation

Team oriented

Driver's license

Clean driving record

Job description

Handy Toyota has grown sustainably since we opened doors in 1973. We value our employees and we treat them like family, and each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within.

We are currently seeking a Service Advisor to join our team!

*With this role, you will receive 90 days of training wage before your standard pay takes effect

What We Offer

• Competitive benefits
• Medical insurance
• 401(k) plan with match
• Vision
• Dental
• Short Term Disability
• Term Life Insurance
• Opportunity for advancement
• Sales and service discounts
• Promote from within
• Employee recognition

Responsibilities

• Promptly greeting customers at their vehicle in the service lanes.
• Perform vehicle walk around, gather customer information, and identify primary concern. Clearly report all vehicle symptoms as described by the customer.
• Reviewing vehicle repair histories and verifying the need for maintenance and/or manufacturer recalls.
• Promoting the sales of labor, parts and accessories: Prepare a complete and accurate estimate of cost for parts and labor.
• Establishing and communicating an accurate promise time.
• Monitoring the progress of each vehicle throughout the day and updating customers as needed.
• Verifying the final invoice reconciles with the work performed on the repair order. Contacting the customer to advise of completion.
• Explaining all complete work and charges to customer.
• Cashier customers, taking payment via cash, check or credit card.
• Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
• Performing other duties assigned by the Service Manager.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.