Service Advisor - Top Pay, Training & Growth

Carlock Automotive; Franklin (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Training & Career Development

Internal advancement opportunities

Job summary

Volkswagen of Cool Springs in Franklin, TN is seeking a skilled Service Advisor to be the face of the service department. You will build lasting customer relationships, communicate repair needs to technicians, and ensure accurate estimates and timely updates throughout the service process.

This role rewards top performance with a clear career path in a family-owned dealer group expanding across states. You’ll access manufacturer-sponsored training and opportunities for internal advancement while

Responsibilities

• Greet customers promptly and professionally—set the tone for the entire experience
• Listen attentively and accurately communicate repair needs to technicians
• Recommend additional services with honesty and accuracy
• Provide precise estimates for repairs and maintenance
• Ensure adherence to dealership standards for vehicle care
• Keep customers informed during the service process
• Manage extended warranty claims with clarity and confidence
• Inspect all repair orders for quality and completeness
• Review work performed and explain charges before vehicle pick-up
• Escort customer to vehicle at time of pick up
• Proactively handle minor customer concerns or complaints
• Communicate regularly with the Service Manager about any issues
• Maintain strong CSI (Customer Satisfaction Index) scores

Skills

Customer service

Communication

Attention to detail

People skills

Problem solving

Job description

Volkswagen of Cool Springs in Franklin, TN is seeking a skilled Service Advisor to be the face of the service department. You will build lasting customer relationships, communicate repair needs to technicians, and ensure accurate estimates and timely updates throughout the service process.

This role rewards top performance with a clear career path in a family-owned dealer group expanding across states. You’ll access manufacturer-sponsored training and opportunities for internal advancement while