Lot Attendant

Tony Volkswagen; Waipahu (HI); Hybrid; USD 19,000 - 25,000; Full time

Job summary

The Waipahu location is seeking a friendly, customer-focused team member to support the showroom and service lanes. You will greet guests, perform general service lane duties, shuttle guests between sales and service, and help ensure a clean, welcoming environment.

Responsibilities include opening/closing the lot, cleaning bathrooms and breakrooms, washing vehicles, stocking supplies, and adhering to Tony Group standards.

Qualifications

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• High school diploma or equivalent.
• No experience needed; training provided.

Responsibilities

• Customer Service – Perform general Service Lane duties, greet guests, Within 1 minute of their arrival and shuttle both sales and service guests.
• Closing Lot- Clean all bathrooms and breakrooms. Empty all trash. Clean all windows. Clean guest waiting area for the next day.
• Ensure that there are cleaned and washed rental vehicles if needed.
• Moving vehicles need to be transferred to correct location to be serviced or stored.
• Wash vehicles and Assure the transfer of completed Vehicle to the Guest in a timely manner as instructed by advisors
• Opening Lot- Rolling up gates and disengaging locks. Showroom -Ensure that it is ready to receive guest. Help set up service area for days business
• Detail supplies – all supplies are out and monitored for reorder
• Detail supplies -all supplies need to be stored and detail bays are spotless
• Showroom cars and washed are ready to receive guests.

Skills

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Task prioritization

Stress management

Education

High school diploma or equivalent

Job description

Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

• Customer Service – Perform general Service Lane duties, greet guests, Within 1 minute of their arrival and shuttle both sales and service guests.
• Closing Lot- Clean all bathrooms and breakrooms. Empty all trash. Clean all windows. Clean guest waiting area for the next day.
• Ensure that there are cleaned and washed rental vehicles if needed.
• Moving vehicles need to be transferred to correct location to be serviced or stored.
• Wash vehicles and Assure the transfer of completed Vehicle to the Guest in a timely manner as instructed by advisors
• Opening Lot- Rolling up gates and disengaging locks. Showroom -Ensure that it is ready to receive guest. Help set up service area for days business
  • Detail supplies – all supplies are out and monitored for reorder
  • Detail supplies -all supplies need to be stored and detail bays are spotless
  • Showroom cars and washed are ready to receive guests.

Additional Responsibilities: Adhere to the Tony Group Standards

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest
• GOLD: Go for Gold (Grand Opening Look, Daily)
  • Vehicle security – ensure that all vehicle doors and windows are locked
  • Driveway -all supplies need to be stored and driveway spotless
  • Showrooms are ready to receive guests

Qualifications

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• High school diploma or equivalent.
• No experience needed will train.

Physical Requirements:

• Prolonged periods of standing.
• Must be able to lift up to 50 pounds at times.