Service Advisor - Vernon Ford

Sonic Automotive, Inc.; Vernon (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k plan

PTO

Award winning training

Job summary

Sonic Automotive, Inc. is looking for a Service Advisor to work at Vernon Ford in Vernon, TX. In this role, you will schedule service appointments and assist customers with their vehicle needs, ensuring they receive excellent service. The ideal candidate will have a high school diploma, two years of dealership experience, and strong communication skills.

We offer competitive benefits including medical, dental, vision, and a 401k plan. Join our team and take advantage of our award-winning training programs and collaborative work environment.

Qualifications

• High school diploma or equivalent.
• Ability to read and comprehend instructions.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance required.
• Excellent oral and written communication skills.

Responsibilities

• Schedule service appointments and obtain vehicle data.
• Greet customers in a timely, friendly manner.
• Provide accurate written cost estimates for labor and parts.
• Maintain Customer Satisfaction Index rating.
• Advise customers on vehicle care and maintenance.

Skills

Customer service

Communication skills

Sales experience

Knowledge of vehicle mechanics

Education

High school diploma or equivalent

Job description

Service Advisor - Vernon Ford in Vernon, TX

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

Purpose:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test‑drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership‑prescribed standard for "hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right‑to‑know, etc.
• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

All your information will be kept confidential according to EEO guidelines.