Service Advisor & Team Lead – Truck Care Growth

Love's Travel Stops & Country Stores Inc.; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

Flexible scheduling

401(k) – 100% match up to 5%

Health Insurance after 30 days

Competitive pay

Career development

Quarterly bonus program

Hiring immediately

Job summary

Love's Travel Stops & Country Stores Inc. is seeking a Service Advisor for its Truck Care facilities. The role focuses on sales, customer service, and leadership to guide service centers toward operational excellence.

The position emphasizes customer satisfaction, teamwork, and effective communication, with company-funded tuition assistance, benefits, and a quarterly bonus program. Immediate hiring is available.

Qualifications

• 6 months in customer service or sales preferred.
• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork skills.
• Ability to navigate various computer programs, systems, and technology tools as part of daily operations.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
• Handle customer complaints and resolve concerns.
• Collaborate with managers in the efforts of talent acquisition.

Skills

Communication skills

Customer service

Salesmanship

Teamwork

Organizational skills

Tech literacy

Physical ability

Job description

Love's Travel Stops & Country Stores Inc. is seeking a Service Advisor for its Truck Care facilities. The role focuses on sales, customer service, and leadership to guide service centers toward operational excellence.

The position emphasizes customer satisfaction, teamwork, and effective communication, with company-funded tuition assistance, benefits, and a quarterly bonus program. Immediate hiring is available.