Service Advisor - Spalding NEW

Ford & Slater; Slater (MO); On-site; USD 20,000 - 27,000; Full time

Benefits offered by this job

DAF Academy Service Advisor Training

22 days paid holiday + statutory

Employee Of The Month Competition

Career progression opportunities

Employee Assistance Program

Pension

Death in service life insurance

Cycle to work scheme

Free Parking

Job summary

Ford and Slater is looking for a Service Advisor at our Spalding dealership. You will greet clients, manage service bookings and prepare estimates, keeping customers informed on costs and progress.

The role offers ongoing training, progression opportunities, and a supportive team environment with a focus on customer service excellence.

Qualifications

• Customer-focused with a passion for service.
• Experience in the commercial vehicle or motor trade as a Service Advisor is advantageous but not essential.
• PC literate; full UK driving licence preferred but not essential.

Responsibilities

• Meeting and greeting clients in a friendly and professional manner.
• Managing service bookings on a day-to-day basis and ensuring efficient workshop loading.
• Complete service estimates accurately, clearly, and quickly.
• Keep customers up to date with costs, progress and authorisations.
• Prepare job cards and raise invoices.

Skills

Customer focus

PC literate

Full UK driving licence (preferred)

Job description

Service Advisor

Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Spalding dealership.

As a Service Advisor, we can offer you:

• An hourly rate of £12.71
• DAF Academy Service Advisor Training
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Death in service life insurance scheme
• Cycle to work scheme
• Free Parking

Who Are We Looking For As a Service Advisor

• You will be a customer focused individual with a passion for customer service.
• Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), would be a distinct advantage but not essential.
• Knowledge of vehicle repair scheduling preferred but not essential.
• PC Literate.
• Full UK driving licence (preferred but not essential).

The Service Advisor role / responsibilities include (but not limited to):

Meeting and greeting clients in a friendly and professional manner. Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working alternate weeks: 45 hours, Monday to Friday: 7am – 5pm / 8am – 6pm.

1 in 4 Saturday morning’s.

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

Pinchbeck, Spalding, Lincolnshire, PE11 3ZN

Salary Up to £12.71 per hour