Service Advisor & Scheduling Expert

P; Waterloo (IA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (health, dental, life

401(k) matching

PTO & Holidays

Job summary

P T Service Waterloo, IA seeks a Service Advisor to schedule service work and coordinate with technicians to ensure customer satisfaction. Strong communication and organizational skills are essential. The role emphasizes accuracy in work orders and teamwork across departments to meet deadlines.

Experience with John Deere products is preferred. The position offers competitive pay and a comprehensive benefits package, starting PTO, and a 401(k) plan. This on-site role is located in Waterloo, IA.

Qualifications

• Previous service experience required.
• Familiarity with John Deere and competitive products.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Demonstrated organizational skills.
• Demonstrated problem solving and decision-making abilities.
• Ability to work under pressure and meet deadlines.
• Ability to work in and promote a team atmosphere.
• Must handle stressful situations and multiple tasks simultaneously.

Responsibilities

• Schedules service jobs and assigns them to service technicians.
• Opens and maintains work orders.
• Reviews work orders for completeness and accuracy prior to billing.
• Collaborates with department staff to manage workflow and meet customer needs.
• Monitors and reviews department reports to ensure performance and deadlines.

Skills

Customer service

Verbal communication

Organizational skills

Problem solving

Teamwork

Multitasking

Pressure handling

Tools

John Deere systems

Job description

P T Service Waterloo, IA seeks a Service Advisor to schedule service work and coordinate with technicians to ensure customer satisfaction. Strong communication and organizational skills are essential. The role emphasizes accuracy in work orders and teamwork across departments to meet deadlines.

Experience with John Deere products is preferred. The position offers competitive pay and a comprehensive benefits package, starting PTO, and a 401(k) plan. This on-site role is located in Waterloo, IA.