Service Advisor & Sales Pro — 70K–90K earnings

Sun Auto Service; Eden Prairie (MN); Híbrido; USD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 1:

Discounted Services on Personal and IM

Opportunity for Advancement!!!

Resumo da oferta

TGK Automotive in Minnesota is seeking Service Advisors to be the face of the shops, handling the repair and maintenance process and building long-standing customer relationships with a 5-star experience. You will greet customers, document concerns, and promote services while following company standards.

Compensation ranges from $70K to $90K per year with hourly + bonus opportunities. Generous benefits include tuition reimbursement, paid time off, health/dental/vision, life insurance, 401(k)

Qualificações

• Posses a valid driver's license.
• Must be able to work at least 5 days per week
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment

Responsabilidades

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Conhecimentos

Customer service

Professional appearance

Descrição da oferta de emprego

TGK Automotive in Minnesota is seeking Service Advisors to be the face of the shops, handling the repair and maintenance process and building long-standing customer relationships with a 5-star experience. You will greet customers, document concerns, and promote services while following company standards.

Compensation ranges from $70K to $90K per year with hourly + bonus opportunities. Generous benefits include tuition reimbursement, paid time off, health/dental/vision, life insurance, 401(k)