Service Advisor - Power Generation

Interstate Companies, Inc.; Surprise (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Tuition assistance

Medical, dental, and vision coverage

PTO accrual from day one

Paid holidays

401(k) with company match

Disability insurance

Life insurance

Virtual healthcare

Pet insurance

Employee discounts

EAP 24/7

Wellness screening

Job summary

Interstate Energy Systems in Surprise, AZ is seeking a Service Advisor with diesel power generation experience. You will serve as the primary liaison between customers, technicians, and internal teams, coordinating service work for diesel-powered generators and related equipment.

The ideal candidate brings hands-on knowledge of diesel engines, strong customer communication skills, and experience supporting service operations in a fast-paced environment.

Qualifications

• Experience as a Service Advisor or similar in a diesel, engine, or power generation service environment.
• Generator experience required, including familiarity with diesel-powered generators.
• Strong communication and customer service skills.

Responsibilities

• Serve as the main point of contact for customers requiring generator and power generation service, including preventative maintenance, diagnostics, and repairs.
• Open, manage, and close repair orders; develop and present estimates and obtain customer approvals.
• Schedule and coordinate work for field and shop technicians supporting diesel generators and related systems.
• Communicate job status updates, timelines, and findings clearly and professionally to customers.
• Collaborate closely with technicians, parts personnel, and service leadership to ensure efficient service execution.
• Review technician findings and documentation to ensure accuracy prior to billing.
• Support warranty, service agreement, and contract-related processes when applicable.
• Maintain accurate service records and documentation in company systems.
• Promote a high level of customer satisfaction through clear communication and follow-through.

Skills

Service advisory experience

Generator experience

Diesel engines knowledge

Customer communication

ERP systems

Organizational skills

Interpreting technician findings

Multi-order management

Billing support

Job description

Location

Surprise, AZ

Company

Interstate Energy Systems

Position Overview

Interstate Energy Systems is seeking a Service Advisor with power generation experience to join our team in Surprise, AZ. This role serves as the primary liaison between customers, technicians, and internal teams, coordinating service work for diesel-powered generators and related equipment. The ideal candidate brings hands‑on knowledge of diesel engines and generator systems, strong customer communication skills, and experience supporting service operations in a fast‑paced environment.

Key Responsibilities

• Serve as the main point of contact for customers requiring generator and power generation service, including preventative maintenance, diagnostics, and repairs
• Open, manage, and close repair orders; develop and present estimates and obtain customer approvals
• Schedule and coordinate work for field and shop technicians supporting diesel generators and related systems
• Communicate job status updates, timelines, and findings clearly and professionally to customers
• Collaborate closely with technicians, parts personnel, and service leadership to ensure efficient service execution
• Review technician findings and documentation to ensure accuracy prior to billing
• Support warranty, service agreement, and contract-related processes when applicable
• Maintain accurate service records and documentation in company systems
• Promote a high level of customer satisfaction through clear communication and follow-through

Required Qualifications

• Previous experience as a Service Advisor, Service Coordinator, or similar role in a diesel, engine, or power generation service environment
• Generator experience required, including familiarity with diesel-powered generators
• Strong working knowledge of diesel engines (highly preferred)
• Ability to interpret technician findings and translate them into clear customer‑facing explanations
• Strong organizational skills with the ability to manage multiple work orders and priorities
• Proficiency with service management or ERP systems (experience with diesel service software is a plus)
• Excellent communication and customer service skills

Preferred Experience

• Prior experience supporting power generation service operations
• Background working with diesel generators, engine‑driven equipment, or industrial power systems
• Experience coordinating field service technicians
• Familiarity with preventative maintenance programs and service contracts

Benefits

• Competitive wages - be paid your worth
• Tuition assistance for ongoing education and career growth
• Medical, dental, and vision coverage starting the first of the month following hire
• PTO accrual starting day one
• 6 paid holidays plus 2 floating holidays
• 401(k) with company match
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• Healthiest You virtual healthcare
• Pet insurance
• Employee discounts on products and services
• Employee Assistance Program (EAP) - free 24/7 access
• Paid health and wellness screening

Interstate Companies, Inc. is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and encouraging qualified candidates of all backgrounds to apply.

Military Friendly Hiring

#NWHHV