Power Generation Service Advisor - Diesel Generators

Interstate Companies, Inc.; Surprise (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Tuition assistance

Medical, dental, and vision coverage

PTO accrual from day one

Paid holidays

401(k) with company match

Disability insurance

Life insurance

Virtual healthcare

Pet insurance

Employee discounts

EAP 24/7

Wellness screening

Job summary

Interstate Energy Systems in Surprise, AZ is seeking a Service Advisor with diesel power generation experience. You will serve as the primary liaison between customers, technicians, and internal teams, coordinating service work for diesel-powered generators and related equipment.

The ideal candidate brings hands-on knowledge of diesel engines, strong customer communication skills, and experience supporting service operations in a fast-paced environment.

Qualifications

• Experience as a Service Advisor or similar in a diesel, engine, or power generation service environment.
• Generator experience required, including familiarity with diesel-powered generators.
• Strong communication and customer service skills.

Responsibilities

• Serve as the main point of contact for customers requiring generator and power generation service, including preventative maintenance, diagnostics, and repairs.
• Open, manage, and close repair orders; develop and present estimates and obtain customer approvals.
• Schedule and coordinate work for field and shop technicians supporting diesel generators and related systems.
• Communicate job status updates, timelines, and findings clearly and professionally to customers.
• Collaborate closely with technicians, parts personnel, and service leadership to ensure efficient service execution.
• Review technician findings and documentation to ensure accuracy prior to billing.
• Support warranty, service agreement, and contract-related processes when applicable.
• Maintain accurate service records and documentation in company systems.
• Promote a high level of customer satisfaction through clear communication and follow-through.

Skills

Service advisory experience

Generator experience

Diesel engines knowledge

Customer communication

ERP systems

Organizational skills

Interpreting technician findings

Multi-order management

Billing support

Job description

Interstate Energy Systems in Surprise, AZ is seeking a Service Advisor with diesel power generation experience. You will serve as the primary liaison between customers, technicians, and internal teams, coordinating service work for diesel-powered generators and related equipment.

The ideal candidate brings hands-on knowledge of diesel engines, strong customer communication skills, and experience supporting service operations in a fast-paced environment.