Diesel Generator Service Advisor – Power Generation

Istate Truck, Inc.; Surprise (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Tuition assistance

Medical, dental, and vision coverage

PTO accrual starting day one

401(k) with company match

Company-paid short-term and long-term 

Company-paid life insurance

Healthiest You virtual healthcare

Employee discounts on products and >

Job summary

Interstate Energy Systems in Surprise, AZ is seeking a Service Advisor with power generation experience to coordinate service work for diesel-powered generators. You will serve as the primary liaison between customers, technicians, and internal teams, ensuring clear communication and on-time service delivery.

The ideal candidate has hands-on diesel engine knowledge, strong customer service skills, and experience supporting service operations in a fast-paced environment.

Qualifications

• Experience as Service Advisor or similar in diesel/power-generation service.
• Generator experience required, including diesel-powered units.
• Ability to translate technician findings into customer explanations.

Responsibilities

• Act as main contact for customers needing generator and power-gen service.
• Open, manage, and close repair orders; present estimates and obtain approvals.
• Schedule and coordinate field and shop technician work on diesel generators.
• Provide clear job status updates and findings to customers.
• Assist warranty, service agreements, and contract-related processes.

Skills

Service Advisor

Diesel engines

Generator experience

Customer communication

ERP systems

Job description

Interstate Energy Systems in Surprise, AZ is seeking a Service Advisor with power generation experience to coordinate service work for diesel-powered generators. You will serve as the primary liaison between customers, technicians, and internal teams, ensuring clear communication and on-time service delivery.

The ideal candidate has hands-on diesel engine knowledge, strong customer service skills, and experience supporting service operations in a fast-paced environment.