Service Advisor - Power Generation

Interstate Companies Inc; Surprise (AZ); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Tuition assistance

Medical, dental, and vision coverage

PTO from day one

401(k) with company match

Company-paid disability

Company-paid life insurance

Healthiest You virtual healthcare

Employee discounts

EAP 24/7 access

Wellness screening

Job summary

Interstate Energy Systems in Surprise, AZ is seeking a Service Advisor with power generation experience to coordinate service for diesel generators. The role serves as the primary liaison between customers, technicians, and internal teams, ensuring timely and accurate service delivery.

You will open and close repair orders, present estimates for approval, schedule field work, and support warranty and service contracts while maintaining thorough documentation and a high level of customer

Qualifications

• Experience as Service Advisor or similar in diesel, engine, or power generation service.
• Ability to interpret technician findings for customers.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.

Responsibilities

• Act as main contact for customers needing generator and power generation service.
• Open, manage, and close repair orders; present estimates and obtain approvals.
• Schedule and coordinate work for field and shop technicians.
• Provide clear job status updates and findings to customers.
• Collaborate with technicians, parts staff, and service leadership.
• Review technician findings before billing.
• Support warranty, service agreements, and contracts.
• Maintain accurate service records in company systems.
• Promote high customer satisfaction through follow-through.

Skills

Generator experience

Diesel engines knowledge

Communication skills

Organizational skills

Customer service skills

Tools

Service management software

ERP systems

Job description

Location: Surprise, AZ
Company: Interstate Energy Systems

Position Overview

Interstate Energy Systems is seeking a Service Advisor with power generation experience to join our team in Surprise, AZ. This role serves as the primary liaison between customers, technicians, and internal teams, coordinating service work for diesel-powered generators and related equipment. The ideal candidate brings hands‑on knowledge of diesel engines and generator systems, strong customer communication skills, and experience supporting service operations in a fast‑paced environment.

Key Responsibilities

• Serve as the main point of contact for customers requiring generator and power generation service, including preventative maintenance, diagnostics, and repairs
• Open, manage, and close repair orders; develop and present estimates and obtain customer approvals
• Schedule and coordinate work for field and shop technicians supporting diesel generators and related systems
• Communicate job status updates, timelines, and findings clearly and professionally to customers
• Collaborate closely with technicians, parts personnel, and service leadership to ensure efficient service execution
• Review technician findings and documentation to ensure accuracy prior to billing
• Support warranty, service agreement, and contract-related processes when applicable
• Maintain accurate service records and documentation in company systems
• Promote a high level of customer satisfaction through clear communication and follow-through

Required Qualifications

• Previous experience as a Service Advisor, Service Coordinator, or similar role in a diesel, engine, or power generation service environment
• Generator experience required , including familiarity with diesel‑powered generators
• Strong working knowledge of diesel engines (highly preferred)
• Ability to interpret technician findings and translate them into clear customer‑facing explanations
• Strong organizational skills with the ability to manage multiple work orders and priorities
• Proficiency with service management or ERP systems (experience with diesel service software is a plus)
• Excellent communication and customer service skills

Preferred Experience

• Prior experience supporting power generation service operations
• Background working with diesel generators, engine‑driven equipment, or industrial power systems
• Experience coordinating field service technicians
• Familiarity with preventative maintenance programs and service contracts
• Competitive wages – be paid your worth
• Tuition assistance for ongoing education and career growth
• Medical, dental, and vision coverage starting the first of the month following hire
• PTO accrual starting day one
• 401(k) with company match
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• Healthiest You virtual healthcare
• Employee discounts on products and services
• Employee Assistance Program (EAP) – free 24/7 access
• Paid health and wellness screening

Interstate Companies, Inc. is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and encouraging qualified candidates of all backgrounds to apply.

This job description is not intended to be all‑inclusive. Responsibilities may evolve with business needs.