Power Generation Service Advisor (Diesel Generators)

Interstate Companies Inc; Surprise (AZ); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Tuition assistance

Medical, dental, and vision coverage

PTO from day one

401(k) with company match

Company-paid disability

Company-paid life insurance

Healthiest You virtual healthcare

Employee discounts

EAP 24/7 access

Wellness screening

Job summary

Interstate Energy Systems in Surprise, AZ is seeking a Service Advisor with power generation experience to coordinate service for diesel generators. The role serves as the primary liaison between customers, technicians, and internal teams, ensuring timely and accurate service delivery.

You will open and close repair orders, present estimates for approval, schedule field work, and support warranty and service contracts while maintaining thorough documentation and a high level of customer

Qualifications

• Experience as Service Advisor or similar in diesel, engine, or power generation service.
• Ability to interpret technician findings for customers.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.

Responsibilities

• Act as main contact for customers needing generator and power generation service.
• Open, manage, and close repair orders; present estimates and obtain approvals.
• Schedule and coordinate work for field and shop technicians.
• Provide clear job status updates and findings to customers.
• Collaborate with technicians, parts staff, and service leadership.
• Review technician findings before billing.
• Support warranty, service agreements, and contracts.
• Maintain accurate service records in company systems.
• Promote high customer satisfaction through follow-through.

Skills

Generator experience

Diesel engines knowledge

Communication skills

Organizational skills

Customer service skills

Tools

Service management software

ERP systems

Job description

Interstate Energy Systems in Surprise, AZ is seeking a Service Advisor with power generation experience to coordinate service for diesel generators. The role serves as the primary liaison between customers, technicians, and internal teams, ensuring timely and accurate service delivery.

You will open and close repair orders, present estimates for approval, schedule field work, and support warranty and service contracts while maintaining thorough documentation and a high level of customer