Service Advisor Poway Honda

Sonic Automotive; Poway (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading automotive company is looking for a Service Advisor in Poway, CA. The role involves scheduling service appointments, providing cost estimates, and ensuring high customer satisfaction. Ideal candidates possess prior dealership experience, strong communication skills, and a general knowledge of vehicle mechanics.

Benefits

Comprehensive training

Competitive compensation

Unparalleled benefits

Qualifications

• 2 years or more of previous Advisor experience.
• General knowledge of vehicle mechanical operations.
• Excellent oral and written communication skills.

Responsibilities

• Schedule service appointments and greet customers.
• Provide written cost estimates for labor and parts.
• Maintain Customer Satisfaction Index rating.

Skills

Communication

Customer Service

Sales

Mechanical Knowledge

Education

High school diploma or equivalent

Tools

ASE Certification

Job description

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

About Poway, CA:

Located in northeast San Diego County, Poway is known as "The City in the Country" and prides itself on the fact that over half of the city’s 39.4 square-mile area is preserved as dedicated open space. The community offers a diverse range of housing options, an outstanding school district, a thriving business park with over 19,000 jobs, a broad range of dining and shopping opportunities, beautiful parks, 76 miles of trails, numerous community events throughout the year and more. Poway is a great place to live, work, and play!

It's time to make the most important move of your career . From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Qualifications:
Qualifications

• 2 years or more of previous Advisor experience
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

All your information will be kept confidential according to EEO guidelines.

(The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00/hr plus commission.)