Service Advisor/Sales - Poway

Evans Tire; Poway (CA); On-site; USD 72,000 - 87,000; Full time

Job summary

A leading company in the automotive service industry is seeking a Service Advisor/Sales to join their team in Poway. This role involves greeting customers, recommending services, and ensuring customer satisfaction. The position offers competitive pay and benefits, along with opportunities for advancement.

Benefits

Competitive bi-weekly pay

Tuition reimbursement

Paid vacation, sick leave, and 6 paid holidays

Medical, dental, and vision insurance

Company-paid life insurance

401(k) plan with company match

Discounted services on personal and family vehicles

Opportunities for advancement

Qualifications

• Must be at least 18 years old.
• Ability to work at least five days, including Saturdays.
• Prior experience as a Service Advisor helpful but not required.

Responsibilities

• Greet customers professionally and courteously.
• Recommend services based on customer needs.
• Provide accurate quotes and update customers during service.

Skills

Customer Service

Sales

Communication

Job description

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Base pay range

$72,000.00/yr - $87,000.00/yr

Overview

Evans Tire & Service Centers strives to create a family-like atmosphere for our team and customers. Serving since 1976, we are your top choice for tires and service in San Diego. Our experienced team maintains a variety of makes and models of cars and trucks.

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Evans Tire, adhering to store standards and expectations.

Compensation

Depending on experience, from $72,000 to $87,000 per year.

Principal Duties and Responsibilities

• Greet customers professionally and courteously both in person and on the phone.
• Listen to and document customer concerns; inspect vehicles; refer to service history; identify service needs.
• Recommend services based on knowledge; communicate additional recommendations from technicians; document all recommendations.
• Promote sales of services, parts, and accessories; understand product and service requirements.
• Provide accurate quotes, including costs and completion times; update customers during service.
• Follow procedures when cashing out, review inspections, and explain warranties.
• Conduct follow-up calls post-repair to ensure satisfaction.
• Track returns, core returns, and warranty parts.
• Other duties as assigned.

Employee Benefits

• Competitive bi-weekly pay
• Tuition reimbursement
• Paid vacation, sick leave, and 6 paid holidays
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) plan with company match
• Discounted services on personal and family vehicles
• Opportunities for advancement

Qualifications

• Must be at least 18 years old.
• Ability to work at least five days, including Saturdays.
• Prior experience as a Service Advisor helpful but not required; professional appearance; ability to work in a process-driven environment.

Sun Auto Tire & Service is an equal opportunity employer, prohibiting discrimination and harassment of any kind.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industries: Accounting

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