Service Advisor

Dutro Ford; Zanesville (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Competitive Pay

Job summary

Dutro Ford is seeking a Service Advisor to greet customers, collect vehicle details, and accurately report symptoms. You will determine maintenance needs based on age, mileage, and history, and prepare cost estimates for labor and parts.

Thorough follow-ups and clear communication with customers are essential. The role requires experience in a fast-paced Ford service environment, strong problem-solving abilities, and a long-term commitment to growth within the organization.

Qualifications

• Minimum of 1 year in service department.
• Strong knowledge of automobiles.
• Experience as a service advisor or related role.
• Ability to learn new programs.
• Excellent customer service and communication skills.
• Ability to lift 50 pounds and stand for long periods.
• High school diploma or equivalent.
• Energetic and long-term career oriented.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete estimate of labor and parts.
• Establish follow up time.
• Monitor progress of each vehicle and update customers.
• Verify final invoice aligns with the repair order.
• Explain all completed work and charges.

Skills

Customer service

Problem solving

Communication

Energetic personality

Long-term career orientation

Integrity

Computer skills

Teamwork

Physical stamina

Ford dealership experience

Education

High school diploma or equivalent

Job description

Service Advisor Compensation and Benefits:

• Competitive Pay

• Health Insurance

• PTO & Sick Leave

• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude

• High school diploma or equivalent

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.