Service Advisor NO LATE NIGHTS OR SATURDAYS!

Les Stanford Chevrolet and Cadillac; Dearborn (MI); Sur place; USD 117 000 - 143 000; Plein temps

Avantages offerts par ce poste

Monday-Friday operation. NO SATURDAYS

Full Benefits – 401K and Health Care

Paid Vacation

Opportunity to advance

Compensation plan higher than the行业标准

Strong leadership team that works with

Family owned and operated

Largest corvette dealer in the Midwest

Résumé du poste

Les Stanford Chevrolet and Cadillac in Dearborn, MI is seeking an experienced Service Department leader to oversee orders, drive lane flow, and ensure outstanding customer experiences. You will own the customer journey, coordinate technicians, and manage warranties and training within a high-performing team.

Ideal candidates bring organized leadership, strong communication, a proven track record in service and sales, and the ability to develop positive relationships with customers, factories,

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsabilités

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Connaissances

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Excellent communication with customers

Professional, well-groomed appearance

Proven service and sales success

Strong customer satisfaction record

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid license

Description du poste

Les Stanford Chevrolet and Cadillac is hiring new talent to add to our amazing team! Family owned and operated since 1968, we pride ourselves on selecting and developing top talent employees. As America's Corvette King, your potential to grow and excel here is unparalleled. We offer higher than industry standard pay because we want to invest in the best people.

Salary: Up to $130000

Benefits:

• Monday-Friday operation. NO SATURDAYS
• Full Benefits – 401K and Health Care
• Paid Vacation
• Opportunity to advance
• Compensation plan higher than the industry standard with unit bonus
• Strong leadership team that works with you to reach maximum potential
• Family owned and operated
• Largest corvette dealer in the Midwest

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.