Service Advisor NO LATE NIGHTS OR SATURDAYS!!

Coastal Chevrolet Cadillac Nissan; Dearborn (MI); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K and Health Care

Paid Vacation

Opportunity to advance

Above industry pay

Team leadership

Job summary

Les Stanford Chevrolet and Cadillac is seeking a skilled service leader to manage the drive lane, oversee service orders, and uphold high customer satisfaction. The role emphasizes owning the customer experience, coordinating technicians, and maintaining strong relationships with manufacturers to ensure smooth operations.

The position offers a competitive pay structure, Monday–Friday operation with no Saturdays, and opportunities for advancement within a family-owned and Midwest-scale dealership.

Qualifications

• Experience managing service teams and driving customer satisfaction.
• Strong time management and organizational skills.
• Excellent communication with customers and staff.

Responsibilities

• Oversee service orders and drive lane flow for prompt service.
• Own the customer experience and ensure positive impressions.
• Provide concierge support for owner inquiries in person or by phone.
• Manage technician time inventory and distribute work efficiently.
• Answer technical questions about vehicle issues, warranties, and repairs.
• Maintain customer happiness scores above company standards.
• Assist in diagnosing vehicle problems and ordering parts.
• Oversee warranty claims administration and training of staff.
• Set schedules and assign tasks to service department employees.
• Enforce company policies and ensure regulatory compliance.
• Foster good relationships with factories and support hiring decisions.

Skills

People management

Time management

Customer communication

Organized

Team leadership

Professional appearance

Job description

Les Stanford Chevrolet and Cadillac is hiring new talent to add to our amazing team! Family owned and operated since 1968, we pride ourselves on selecting and developing top talent employees. As America's Corvette King, your potential to grow and excel here is unparalleled. We offer higher than industry standard pay because we want to invest in the best people.

Salary: Up to $130000

Benefits

• Monday-Friday operation. NO SATURDAYS
• Full Benefits - 401K and Health Care
• Paid Vacation
• Opportunity to advance
• Compensation plan higher than the industry standard with unit bonus
• Strong leadership team that works with you to reach maximum potential
• Family owned and operated
• Largest corvette dealer in the Midwest

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.