Service Advisor - Monthly Bonus & Growth in Auto Care

Zabor Auto; Naperville (IL); On-site; USD 27,552 - 44,083; Full time

Benefits offered by this job

Hourly + monthly bonus

Health insurance

401(k) with company contribution

ASE certification reimbursement

Paid holidays

Paid time off

Air-conditioned shop

Mon-Fri

Job summary

Zabor Automotive is hiring a Service Advisor for our Naperville area shop. This hourly position includes a monthly bonus based on gross profit and a full benefits package. You will greet customers, guide repair decisions, prepare estimates, and manage daily shop workflows to keep service moving efficiently.

The role requires strong communication, basic computer skills, and a customer-first attitude. Training will be provided at Crest Hill and Rockdale locations as needed.

Qualifications

• Greet customers professionally in person, by phone, text, and email.
• Guide customers through repair decisions with honesty and transparency.
• Build repair estimates by researching parts pricing and labor times.
• Ensure Digital Vehicle Inspections are completed and workflow is managed.
• Set appointments and follow up on repairs using Auto Ops or similar systems.
• Process payments, pay vendors, and reconcile statements.
• Manage shop supplies, inventory, and returns.

Responsibilities

• Greet customers warmly and professionally — in person, by phone, text, and email.
• Guide customers through their vehicle's condition and the repair decision-making process with honesty and transparency.
• Build accurate repair estimates by researching parts pricing and labor times.
• Ensure technicians complete Digital Vehicle Inspections (DVI) fully on every vehicle, dispatch work, and manage daily workflow to keep the shop running efficiently.
• Set appointments and follow up on recommended and deferred repairs (through Auto Ops or equivalent).
• Process customer payments accurately, pay vendor bills, and reconcile vendor statements.
• Manage shop supplies and parts inventory, track incoming and outgoing parts, and handle returns.
• Keep customer-facing areas clean, organized, and professional, and maintain accurate records in the shop management system.
• Open and close the shop following established procedures.
• Contribute to a positive, team-first environment that reflects Zabor Automotive's values.

Skills

Communication skills

Computers & office tech

Multi-tasking

Professional appearance

Driver's license

Background check

Mobility 30 lbs

Experience in auto service (preferred)

Shop software familiarity

Auto repair terminology knowledge

Automotive training (plus)

Education

High school diploma or equivalent

Tools

Tekmetric

ShopWare

Mitchell

Job description

Zabor Automotive is hiring a Service Advisor for our Naperville area shop. This hourly position includes a monthly bonus based on gross profit and a full benefits package. You will greet customers, guide repair decisions, prepare estimates, and manage daily shop workflows to keep service moving efficiently.

The role requires strong communication, basic computer skills, and a customer-first attitude. Training will be provided at Crest Hill and Rockdale locations as needed.