Service Advisor

Zabor Auto; Naperville (IL); On-site; USD 27,552 - 44,083; Full time

Benefits offered by this job

Hourly + monthly bonus

Health insurance

401(k) with company contribution

ASE certification reimbursement

Paid holidays

Paid time off

Air-conditioned shop

Mon-Fri

Job summary

Zabor Automotive is hiring a Service Advisor for our Naperville area shop. This hourly position includes a monthly bonus based on gross profit and a full benefits package. You will greet customers, guide repair decisions, prepare estimates, and manage daily shop workflows to keep service moving efficiently.

The role requires strong communication, basic computer skills, and a customer-first attitude. Training will be provided at Crest Hill and Rockdale locations as needed.

Qualifications

• Greet customers professionally in person, by phone, text, and email.
• Guide customers through repair decisions with honesty and transparency.
• Build repair estimates by researching parts pricing and labor times.
• Ensure Digital Vehicle Inspections are completed and workflow is managed.
• Set appointments and follow up on repairs using Auto Ops or similar systems.
• Process payments, pay vendors, and reconcile statements.
• Manage shop supplies, inventory, and returns.

Responsibilities

• Greet customers warmly and professionally — in person, by phone, text, and email.
• Guide customers through their vehicle's condition and the repair decision-making process with honesty and transparency.
• Build accurate repair estimates by researching parts pricing and labor times.
• Ensure technicians complete Digital Vehicle Inspections (DVI) fully on every vehicle, dispatch work, and manage daily workflow to keep the shop running efficiently.
• Set appointments and follow up on recommended and deferred repairs (through Auto Ops or equivalent).
• Process customer payments accurately, pay vendor bills, and reconcile vendor statements.
• Manage shop supplies and parts inventory, track incoming and outgoing parts, and handle returns.
• Keep customer-facing areas clean, organized, and professional, and maintain accurate records in the shop management system.
• Open and close the shop following established procedures.
• Contribute to a positive, team-first environment that reflects Zabor Automotive's values.

Skills

Communication skills

Computers & office tech

Multi-tasking

Professional appearance

Driver's license

Background check

Mobility 30 lbs

Experience in auto service (preferred)

Shop software familiarity

Auto repair terminology knowledge

Automotive training (plus)

Education

High school diploma or equivalent

Tools

Tekmetric

ShopWare

Mitchell

Job description

Service Advisor — Hourly + Monthly Bonus.

Zabor Automotive · Rockdale, IL · Crest Hill, IL · Naperville, IL.

About Zabor Automotive:

Pull into any of our shops — Rockdale, Crest Hill, or Naperville (coming soon) — and you'll notice the same thing: people who actually like working together. We're a family-owned, ASE-certified team that handles everything from daily drivers to European imports, and we back every repair with a 24-month/24,000-mile warranty. We share tools, share laughs, share what we know, and nobody gets left fighting a stubborn diagnosis on their own. We like to keep things light, we keep each other honest, and we hold a high bar on every job that rolls out the door. If you do great work and want to be part of a crew instead of just another number, you'll fit right in.

Our Mission:

We exist to earn lifelong trust—with our customers, our employees, and our community—by delivering exceptional automotive care with honesty, transparency, and genuine respect.

We are currently looking to fill all positions for our coming soon, Naperville location. Training will occure at our Crest Hill location prior to starting.

Compensation & Benefits:

• Hourly pay, eligible for overtime at 1.5x for pre-approved hours over 40 per week.
• Monthly performance bonus based on gross profit — advisors who drive sales and shop profitability share in the results.
• Full health insurance coverage after 90 days.
• 401(k) with company contribution after 1 year of service.
• ASE certification reimbursement.
• 10 paid holidays.
• Paid time off that grows with tenure — 7 days/year to start, 13 days (years 3–4), and 20 days (5+ years).
• Air-conditioned shop.
• Monday–Friday work week.

What You'll Do:

• Greet customers warmly and professionally — in person, by phone, text, and email.
• Guide customers through their vehicle's condition and the repair decision-making process with honesty and transparency.
• Build accurate repair estimates by researching parts pricing and labor times.
• Ensure technicians complete Digital Vehicle Inspections (DVI) fully on every vehicle, dispatch work, and manage daily workflow to keep the shop running efficiently.
• Set appointments and make proactive follow-up calls on recommended and deferred repairs (through Auto Ops or an equivalent system).
• Process customer payments accurately, pay vendor bills, and reconcile vendor statements.
• Manage shop supplies and parts inventory, track incoming and outgoing parts, and handle returns.
• Keep customer-facing areas clean, organized, and professional, and maintain accurate records in the shop management system.
• Open and close the shop following established procedures.
• Contribute to a positive, team-first environment that reflects Zabor Automotive's values.

What We're Looking For:

• Strong written and verbal communication skills.
• Proficiency with computers, phones, and general office technology.
• Ability to manage multiple tasks in a fast-paced environment with shifting priorities.
• Professional appearance and a customer-first attitude.
• Valid driver's license with a clean driving record.
• Ability to pass a background check and authorization to work in the U.S.
• Ability to lift up to 30 lbs and stay on your feet throughout the day in a shop environment.
• 1+ years in a customer-facing automotive service role (preferred).
• Familiarity with shop management software such as Tekmetric, ShopWare, or Mitchell (preferred).
• Basic understanding of automotive systems and repair terminology, and experience building estimates or managing workflow (preferred).
• High school diploma or equivalent; additional automotive training a plus.

Apply here or on our website, ZaborAuto.com. We look forward to meeting you!