Service Advisor - Mon-Fri 11am-8pm, High-Volume

Lancaster County Motors; Pennsylvania; Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Lancaster County Motors Subaru is seeking a friendly, customer-focused Service Advisor to join our busy, high-volume service department on a Monday through Friday 11 AM to 8 PM shift. You will greet customers, collect vehicle data, write repair orders, provide cost estimates, and coordinate with technicians to keep service flowing smoothly.

Strong communication and professionalism are essential for success in this role.

Formación

• Two years of dealer-level or large facility experience preferred.
• Working knowledge of computers and Microsoft software products.
• Proficient using inventory software, order processing systems & internet.

Responsabilidades

• Schedules service appointments and collects data prior to arrival.
• Greets customers and obtains vehicle information.
• Writes up repair orders clearly and accurately.
• Tests vehicles with customers when needed to confirm issues.
• Advises on vehicle care and manufacturer specifications.
• Provides complete written cost estimates for labor and parts.
• Maintains service forms, menus and pricing guides up-to-date.
• Explains completed work and charges to customers.
• Ensures vehicles are secured and keys are properly stored.
• Keeps the work area clean and professional in appearance.

Conocimientos

Microsoft Office

Customer service

Communication skills

Educación

High school diploma or equivalent

Herramientas

Inventory software

Order processing systems

Internet

Descripción del empleo

Lancaster County Motors Subaru is seeking a friendly, customer-focused Service Advisor to join our busy, high-volume service department on a Monday through Friday 11 AM to 8 PM shift. You will greet customers, collect vehicle data, write repair orders, provide cost estimates, and coordinate with technicians to keep service flowing smoothly.

Strong communication and professionalism are essential for success in this role.