Service Advisor - Momentum BMW

Momentum Bmw Ltd; Houston (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

A leading automotive company is seeking a Service Advisor to join their Houston team. You will play a crucial role in enhancing customer satisfaction through effective communication and exceptional service in the busy service department. Applicants should have a strong background in customer service and automotive knowledge, ensuring timely and accurate service for all customer vehicles. Benefits include competitive pay, medical insurance, and opportunities for career advancement.

Benefits

Medical, dental, vision insurance

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing and leasing cars

Opportunities for career advancement

Qualifications

• 3+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.

Responsibilities

• Greet customers in a professional manner.
• Communicate estimated costs and obtain customer approval for services.
• Update customers on the status of their vehicles.

Skills

Customer service

Communication

Multitasking

Tools

CDK

Job description

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Summary

Job Description

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties And Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.
• 3+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.
  
  

Preferred Qualifications

• Experience using and working with CDK
• Previous BMW experience
  
  

Compensation

• Draw / Uncapped Commission
  
  

Schedule

• FULL TIME
• 5 days a week
• Sundays off
  
  

Benefits

• Medical, dental, vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Sundays off
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company
  
  

All your information will be kept confidential according to EEOC guidelines

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automotive

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