Service Advisor - MB of Nashville

Sonic-Automotive; Franklin (TN); On-site; USD 72,000 - 120,000; Full time

Job summary

MB of Nashville, a Sonic Automotive family dealership, is hiring a Service Advisor to schedule service work and sell necessary services to customers. A monthly draw plus commission structure targets total earnings up to $120,000 with a $2,000 monthly draw.

You will greet customers, provide cost estimates, track repair progress, and uphold CSI scores. This role requires dealership experience and strong communication skills.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts and establishes promised time.
• Monitors progress of repairs and communicates changes to customers with explanations.
• Test-drives vehicles or refers to the test technician as needed.
• MaintainsCustomer Satisfaction Index ratings comparable to the manufacturer or branch average.
• Advices customers on car care and maintenance per manufacturer specifications.
• Follows safety and regulatory requirements and reports accidents as required.

Skills

Customer service

Communication

Sales experience

Professional appearance

Education

High school diploma

Job description

• Compensation: USD 72000 - USD 120000 - yearly

Company Description

At MB of Nashville, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

$2k monthly draw plus commission up to $72k-$120k

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written".
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.