Service Advisor (Main Shop)

J.C. Lewis; Statesboro (GA); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental, and vision insurance

Life insurance & AD&D

Short- and long-term disability

Employee Assistance Program

Job summary

J.C. Lewis Motor Company in Statesboro, GA is seeking a Main Shop Service Advisor to own the service experience from greeting customers in the drive lane to coordinating service and explaining recommendations.

This is a fast-paced, team-oriented role with a focus on delivering informed, respectful customer care. You will handle repair orders, communicate vehicle status, and work closely with technicians and service leadership.

Qualifications

• Strong customer-service mindset and professional demeanor.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers in the service drive.
• Coordinate and manage service appointments, walk-ins, and workflow.
• Communicate clearly with customers regarding vehicle status, timelines, and next steps.
• Write repair orders and explain the service process clearly.
• Distribute technician work to support productivity and timely service.
• Own the customer experience with timely and courteous support.
• Collaborate with technicians and service leadership to ensure quality results.

Skills

Customer service

Communication

Multi-tasking

Time management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Statesboro, GA, US

5 days ago Requisition ID: 1314

J.C. Lewis Motor Company

Pay: $1,200/week training pay; eventual transition to commission-based pay

Drive Your Career Forward with Georgia’s Oldest & Most Trusted Dealership

J.C. Lewis Motor Co. is proud to be Georgia’s oldest, continually owned and operated automobile dealership, serving Savannah and the surrounding communities since 1912. At our Statesboro location, we are seeking a Main Shop Service Advisor to join our team and serve as the primary point of contact for our service customers.

In this customer-facing role, you will own the service experience from start to finish. From greeting customers in the drive lane to coordinating service and explaining recommendations, you will ensure each customer feels informed, respected, and confident in the care of their vehicle. This is a fast-paced, team-oriented position ideal for individuals who enjoy helping others, staying organized, and keeping things moving.

We welcome candidates with backgrounds in customer service, retail, hospitality, or the restaurant industry who are ready to learn and grow.

What You’ll Do

• Serve as the first point of contact for customers in the service drive
• Coordinate and manage service appointments, walk-ins, and workflow to ensure efficient operations
• Communicate clearly with customers regarding vehicle status, recommended services, timelines, and next steps
• Write repair orders and explain the service process in a professional, customer-friendly manner
• Manage and distribute technician work efficiently to support productivity and timely service
• Take ownership of the customer experience by providing accurate, timely, and courteous support
• Work closely with technicians and service leadership to deliver consistent, high-quality results

What We’re Looking For

• Friendly, professional, and customer-focused demeanor
• Strong verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Solid time management and organizational skills
• Professional appearance and demeanor in accordance with dealership standards
• Willingness to submit to a pre-employment background check
• Must be at least 19 years of age

What We Offer

• 401(k) with company match
• Paid time off and paid holidays
• Medical, dental, and vision insurance
• Life insurance and AD'D
• Short- and long-term disability
• Employee Assistance Program
• A supportive, team-focused work environment with opportunities to grow