Service Advisor Lute Riley Honda

Sonic Automotive; Richardson (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer satisfaction in their service department. In this role, you will be responsible for scheduling service work, providing accurate cost estimates, and advising customers on vehicle maintenance. Your ability to communicate effectively and maintain a friendly demeanor will be crucial in ensuring a positive experience for customers. Join a team that values excellence in service and offers a dynamic work environment where your contributions will make a significant impact on customer loyalty and satisfaction.

Qualifications

• Strong customer service and communication skills are essential.
• Experience in automotive service or sales is a plus.

Responsibilities

• Schedule service appointments and greet customers in a friendly manner.
• Provide accurate cost estimates and maintain customer satisfaction.

Skills

Customer Service

Communication Skills

Sales Skills

Organizational Skills

Education

High School Diploma

Automotive Service Experience

Job description

Job Description

Purpose:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

1. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
2. Greets customers in a timely, friendly manner.
3. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
4. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
5. Test-drive the vehicle or refer to the test technician as necessary.
6. Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
7. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
8. Maintains a dealership-prescribed standard for “hours per customer repair order written.