e-Sales Agent - Lute Riley Honda

Sonic Automotive; Richardson (TX); On-site; USD 30,000 - 70,000; Full time

Job summary

An established industry player is seeking an eSales Agent to join their dynamic team. This role is pivotal in engaging with customers interested in purchasing vehicles, ensuring a premium customer experience through timely and professional responses. As part of a fast-growing automotive brand, you will utilize lead management tools and CRM software to drive sales appointments and foster customer relationships. Continuous training in exceptional service and sales tactics will empower you to thrive in this fast-paced environment. If you are passionate about customer engagement and sales, this opportunity is perfect for you.

Qualifications

• Minimum 1 year of call center or sales experience required.
• Proficient in using a computer and CRM tools.

Responsibilities

• Answer inbound calls and internet inquiries to assist customers.
• Generate sales appointments and provide purchasing information.
• Maintain strong relationships with customers and team members.

Skills

Exceptional communication skills

Organizational skills

Time management skills

Ability to multi-task

Customer relationship management

Education

High school diploma

Experience in call center or sales

Tools

CRM software

Lead management tools

Job description

e-Sales Agent - Lute Riley Honda in Richardson, TX at Sonic Automotive

Job Type: Other

Experience: Associate

About

Lute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Annual Range: $30k-$70k based on commission

Job Description

Duties and Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines.