Service Advisor & Leadership Path to Store Manager

Midas - Touch of Gold; Gary (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Midas is hiring a Service Advisor / Service Writer in Gary, Indiana. This role offers hourly pay plus performance bonuses and a leadership growth path.

You will greet customers, schedule appointments, review vehicle inspections, and build repair estimates while supporting store operations across locations. Ideal candidates bring customer service excellence, strong sales skills, and the ability to communicate confidently.

Qualifications

• Experience in automotive service writing and sales a plus.
• Strong communication with customers is essential.
• Organized, detail-oriented, and process-driven approach.

Responsibilities

• Greet customers and build trust
• Answer phones and schedule appointments
• Perform vehicle walkarounds and review inspection results
• Build estimates and present recommendations
• Follow up on declined work and customer concerns
• Help drive sales and customer retention
• Support daily shop operations
• Assist multiple locations as needed
• Ensure processes are followed and goals are achieved

Skills

Sales skills

Customer service

Service writing

Communication

Organization

Leadership mindset

Flexibility

Automotive knowledge

Job description

Midas is hiring a Service Advisor / Service Writer in Gary, Indiana. This role offers hourly pay plus performance bonuses and a leadership growth path.

You will greet customers, schedule appointments, review vehicle inspections, and build repair estimates while supporting store operations across locations. Ideal candidates bring customer service excellence, strong sales skills, and the ability to communicate confidently.