Service Advisor Larry H Miller Honda

Lhmauto; Boise (ID); On-site; USD 40,000 - 70,000; Full time

Job summary

Join an innovative automotive company as a Service Advisor, where your passion for customer service and automotive expertise will shine. In this exciting role, you will be the face of the dealership, helping customers navigate their service needs while ensuring satisfaction and retention. With a commitment to redefining the car-buying experience, you will work in a supportive environment that values your contributions. Enjoy a range of benefits including paid time off, comprehensive insurance plans, and opportunities for professional growth. If you're ready to make a positive impact in the automotive industry, this is the perfect opportunity for you.

Benefits

Paid holidays

Paid time off

Paid training

Stock Awards

Medical insurance

Dental insurance

Vision insurance

401k with company match

Employee discounts on parts and service repairs

Opportunities for community service initiatives

Qualifications

• Must have great customer service, phone, and computer skills.
• Previous automotive Service Advisor experience heavily preferred.

Responsibilities

• Greet customers and obtain vehicle information promptly.
• Advise customers on vehicle maintenance and generate repair estimates.
• Schedule service appointments and follow up with customers.

Skills

Customer Service

Communication Skills

Computer Skills

Automotive Knowledge

Sales Skills

Education

High School Diploma

Job description

About Asbury

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience.

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products and/or services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so, it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

1. Greet customers in a timely, friendly manner and obtain pertinent vehicle information
2. Actively promote and build rapport with the customer
3. Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
4. Generate and provide customers with a complete and accurate estimate of repair
5. Establish and communicate completion time of repair with customer and technician
6. Answer incoming service calls
7. Maintain and schedule service appointments
8. Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index)
9. Strictly follow the manufacturer’s warranty guidelines and procedures
10. Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores
11. Comply with all federal, state, and local laws, and company policy regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
12. Must be able to manage in a fast-paced work environment with limited supervision
13. Must have great customer service, phone, and computer skills
14. Previous automotive Service Advisor experience heavily preferred
15. Must be a minimum of eighteen years of age
16. Must have a valid driver's license
17. Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance, and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

INDADVISOR

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.