SERVICE ADVISOR - John Deere

West Central Equipment, LLC; Butler, Northern (Butler County, KY); Hybrid; USD 46,000 - 56,000; Full time

Benefits offered by this job

PTO

3+ weeks PTO

Paid Holidays

Medical Insurance

Dental Insurance

Healthcare Plans

401K

401K Match

Employee Discount

Life Insurance

Job summary

West Central Equipment, the John Deere agriculture and mowing equipment dealership serving Central and Western Pennsylvania, is seeking a Service Advisor for our Butler Store. The role focuses on diagnosing equipment issues, preparing accurate estimates, and coordinating repair work with technicians to ensure top customer satisfaction.

The ideal candidate has hands-on knowledge of agricultural equipment, strong customer service skills, and the ability to communicate clearly with customers and

Qualifications

• Excellent customer service and communication skills.
• Good mechanical aptitude.
• Good understanding of hydraulic and electrical systems used in tractors and mowers.
• Solid computer skills.
• General ag and turf equipment product knowledge.
• Must be willing to download company apps on your personal phone.
• West Central Equipment is a 4th generation family-owned and operated John Deere Equipment dealer with Traditional Rural Values, and our team and work culture reflect those values.

Responsibilities

• Interpret equipment problems through listening, clarifying, inspecting and test driving.
• Verify if warranty coverage, service contract or maintenance plan participation is applicable.
• Develop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimates.
• Prepare repair orders (RO), enter RO into service database system.
• Assign work to service technicians.
• Maintain customer relationship and enhance company reputation.
• Maintain equipment records.
• Prepare billing documents and complete billing and payment with customers.
• Complete required training.

Skills

Customer service

Communication

Mechanical aptitude

Hydraulic systems knowledge

Electrical systems knowledge

Computer skills

Agriculture equipment knowledge

Job description

Job Details

Job Location: Butler - Butler, PA 16001

Salary Range: $22.00 - $27.00 Hourly

Job Category: Retail

West Central Equipment, the John Deere agriculture and mowing equipment dealership in Central and Western Pennsylvania, is seeking a Service Advisor for our Butler Store. We sell, service, and supply parts for John Deere tractors, skid loaders and track loaders, balers, combines, planters, mowers, utility vehicles, implements and related equipment.

The Service Advisor will be someone who has knowledge of equipment engines and systems. The right candidate has good people skills, service department experience and the ability to identify equipment problems. West Central Equipment and John Deere provide excellent training and experience for future career growth. High quality customer satisfaction and communications ability is required for this position.

Job Duties:

• Interpret equipment problems through listening, clarifying, inspecting and test driving
• Verify if warranty coverage, service contract or maintenance plan participation is applicable
• Develop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimates
• Prepare repair orders (RO), enter RO into service database system
• Assign work to service technicians
• Maintain customer relationship and enhance company reputation
• Maintain equipment records
• Prepare billing documents and complete billing and payment with customers
• Complete required training

Industry Leading Employer

• Paid Time Off (PTO)
• 3+ weeks PTO in first year
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Healthcare Plans are individual or family
• 401(K) Retirement Plan
• 401(K) up to 4% Match
• Employee Discount
• Life Insurance

QualificationsQualifications:

• Excellent customer service and communication skills
• Good mechanical aptitude
• Good understanding of hydraulic and electrical systems used in tractors and mowers
• Solid computer skills
• General ag and turf equipment product knowledge
• Must be willing to download company apps on your personal phone
• West Central Equipment is a 4th generation family-owned and operated John Deere Equipment dealer with Traditional Rural Values, and our team and work culture reflect those values.