Service Advisor

21st Century Equipment LLC; Torrington (WY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance and HSA

Dental insurance

Vision insurance

Life insurance

Paid holidays and PTO

401(k) with company match

And many more

Job summary

21st Century Equipment LLC is seeking a full-time Service Advisor in Torrington, WY to connect customers with repair and maintenance solutions. You will welcome customers, coordinate with technicians, and manage work orders from start to finish, ensuring high service standards and efficiency.

The role emphasizes strong communication, leadership, and organization to support production agriculture and deliver exceptional customer service.

Qualifications

• 3+ years of John Deere service department experience.
• Knowledge of standard job pricing and commission-based compensation.
• Basic accounting skills.
• Excellent communication and organizational abilities.
• Strong teamwork and leadership qualities.
• Proficient in computer use including Microsoft Office.
• Ability to lift 50 lbs.

Responsibilities

• Welcome customers and assist with repair and maintenance needs.
• Serve as the central communication hub for the service department.
• Monitor and manage work orders from start to finish.
• Coordinate with technicians to ensure jobs meet company standards.
• Oversee technician performance and MST usage.
• Help manage department costs and maintain service efficiency.
• Address challenges proactively and keep the team aligned with departmental goals.

Skills

John Deere service ops

Communication skills

Team leadership

Microsoft Office

Accounting basics

Physical strength

Job description

Are you ready to immerse yourself in the world of agriculture while supporting farmers and the equipment they rely on? 21st Century Equipment LLC is hiring a full-time Service Advisor who will play a crucial role in connecting customers with the repair and maintenance solutions they need. If you're driven, organized, and passionate about agriculture, this is the role for you.

Compensation
Pay: $50,000-$65,000 per year

Benefits

• Medical insurance and HSA
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays and PTO
• 401(k) with company match
• And many more

This role offers a stable, consistent schedule that supports a healthy work-life balance while ensuring our customers get excellent service.

Your Contributions Matter

As Our Service Advisor, You Will

• Welcome customers and assist with repair and maintenance needs
• Serve as the central communication hub for the service department
• Monitor and manage work orders from start to finish
• Coordinate with technicians to ensure jobs meet company standards
• Oversee technician performance and MST usage
• Help manage department costs and maintain service efficiency
• Address challenges proactively and keep the team aligned with departmental goals

Your leadership, organization, and communication skills will directly impact customer satisfaction and team success.

What's Required?

• 3+ years of experience in John Deere service department operations
• Knowledge of standard job pricing, commission-based compensation, and basic service department financial principles
• Basic accounting skills
• Excellent communication, attention to detail, and organizational abilities
• Strong teamwork and leadership qualities
• Computer proficiency, including Microsoft Office
• Ability to lift 50 lbs

About Us

Since 1996, 21st Century Equipment LLC has empowered farmers with cutting-edge equipment and innovative solutions. We value integrity, accountability, teamwork, and long-term commitment to production agriculture. Employees enjoy comprehensive benefits, growth opportunities, and a positive work environment that rewards achievement and embraces innovation.

If a job offer is made for this position, it will be contingent upon passing a pre-employment drug test, background check, and determination of insurability for positions that require driving. If the drug test comes back positive or you are not insurable for a position that requires driving, the job offer will be rescinded.

Salary: $50,000 - $65,000 per year