SERVICE ADVISOR - John Deere

West Central Equipment; Martinsburg (Blair County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

3+ weeks PTO in first year

Paid Holidays

Medical Insurance

Dental Insurance

Healthcare Plans for individuals or a

401(K) Retirement Plan

401(K) up to 4% Match

Employee Discount

Life Insurance

Job summary

West Central Equipment in Martinsburg is seeking a Service Advisor for our Martinsburg Store. You will work with John Deere tractors, mowing equipment, and turf equipment, providing service guidance and customer support.

The role emphasizes strong customer service, mechanical knowledge, and the ability to prepare estimates, coordinate with technicians, and maintain accurate records. Training and career growth opportunities are provided by West Central Equipment.

Qualifications

• Excellent customer service and communication skills.
• Good mechanical aptitude.
• Understanding of hydraulic and electrical systems used in tractors and mowers.

Responsibilities

• Interpret equipment problems through listening, clarifying, inspecting and test driving.
• Verify warranty coverage, service contract or maintenance plan participation.
• Develop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimates.
• Prepare repair orders (RO), enter RO into service database system.
• Assign work to service technicians.
• Maintain customer relationship and enhance company reputation.
• Maintain equipment records.
• Prepare billing documents and complete billing and payment with customers.
• Complete required training.

Skills

Customer service

Communication skills

Mechanical aptitude

Computer skills

Hydraulic systems

Electrical systems

Equipment knowledge

Tools

Service database system

Job description

West Central Equipment, the John Deere agriculture and mowing equipment dealership in Central and Western Pennsylvania, is seeking a Service Advisor for our Martinsburg Store. We sell, service, and supply parts for John Deere tractors, skid steers, balers, combines, planters, mowers, utility vehicles, implements and related equipment.

The Service Advisor will be someone who has knowledge of equipment engines and systems. The right candidate has good people skills, service department experience and the ability to identify equipment problems. West Central Equipment and John Deere provide excellent training and experience for future career growth. High quality customer satisfaction and communications ability is required for this position.

Job Duties

• Interpret equipment problems through listening, clarifying, inspecting and test driving
• Verify if warranty coverage, service contract or maintenance plan participation is applicable
• Develop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimates
• Prepare repair orders (RO), enter RO into service database system
• Assign work to service technicians
• Maintain customer relationship and enhance company reputation
• Maintain equipment records
• Prepare billing documents and complete billing and payment with customers
• Complete required training

Industry Leading Employer

• Paid Time Off (PTO)
• 3+ weeks PTO in first year
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Healthcare Plans are individual or family
• 401(K) Retirement Plan
• 401(K) up to 4% Match
• Employee Discount
• Life Insurance

Qualifications

• Excellent customer service and communication skills
• Good mechanical aptitude
• Good understanding of hydraulic and electrical systems used in tractors and mowers
• Solid computer skills
• General ag and turf equipment product knowledge
• Must be willing to download company apps on your personal phone
• West Central Equipment is a 4th generation family-owned and operated John Deere Equipment dealer with Traditional Rural Values, and our team and work culture reflect those values.