Service Advisor Job in Vancouver, Washington

Kendall Cadillac; Vancouver (WA); On-site; USD 78,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan with Fidelity

Paid Time Off

Competitive pay with uncapped earnings

Job summary

Kendall Auto Group in Vancouver, WA is seeking a Service Advisor to join our Hyundai Service team. The fast-paced department serves clients across the community, with a generous pay plan and bonus opportunities.

You will interface with customers, technicians, and sales staff to identify repairs, advise on diagnostics, schedule services, and ensure quality customer care. We offer a supportive work environment, on-site leadership, and comprehensive benefits.

Qualifications

• High level customer service experience.
• Strong time management and organizational skills.
• Excellent communication and teamwork abilities.
• Ability to make recommendations and prioritize items for customers.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify work was properly performed and diagnosed.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information and schedule service appointments.
• Complete tasks in an efficient, organized manner using phone, email, and chat.
• Schedule service appointments and coordinate with the service team.

Skills

Customer service

Time management

Communication

Prioritization

Job description

Service Advisor

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Vancouver. We are looking for a Service Advisor to join our Hyundai Service team. At Kendall Hyundai Vancouver our Service Department is a fast-paced environment serving clients throughout the community.

Job type

Full Time

Location

6802 NE 40th St. Vancouver, WA 98661

Full Job Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Vancouver. We are looking for a Service Advisor to join our Hyundai Service team. At Kendall Hyundai Vancouver our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings. Annual wages range from $78,000-$110,000.
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT!