Service Advisor: High-Earning, Customer-Focused

Lithia & Driveway; Kennewick (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Disability & Life Insurance

Job summary

Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities in Kennewick, WA is seeking a Service Advisor to coordinate between customers and technicians, develop repair estimates, and prepare repair orders. This on-site role offers a performance-based commission structure with potential annual earnings between $70,000 and $100,000.

The position reports to the Service Manager and requires 2 years of service-writing experience, basic mechanical knowledge, and proficiency with dealership software.

Qualifications

• 2 years of Service Writing in a dealership.
• Strong customer service orientation and communication.
• Basic mechanical understanding of an automobile.
• Comfortable with dealership software and computers.

Responsibilities

• Be a communicator between the customer and technician; ensure the technician understands the customer’s needs and the customer understands the required and recommended service/repairs.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

Skills

Service writing

Customer service

Basic mechanical knowledge

Valid driver’s license

Computer literacy

CDK knowledge

Tools

CDK

Job description

Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities in Kennewick, WA is seeking a Service Advisor to coordinate between customers and technicians, develop repair estimates, and prepare repair orders. This on-site role offers a performance-based commission structure with potential annual earnings between $70,000 and $100,000.

The position reports to the Service Manager and requires 2 years of service-writing experience, basic mechanical knowledge, and proficiency with dealership software.