Service Advisor - Growth, Training & Bonus Potential

QUALITY EQUIPMENT LLC; Hertford (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

FSA

Life insurance

Paid time off

Paid holidays

401(k) match

Company discount

Training and development

Job summary

QUALITY EQUIPMENT LLC in Hertford, NC, is seeking a Service Advisor to join our team. You will handle customer inquiries for the Service Department, manage work orders, and update customer profiles with equipment details.

The role includes warranty submissions, parts coordination, and assisting with loading and delivery logistics. We offer a competitive base salary with a structured bonus program and a comprehensive benefits package.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use standard desktop applications such as Microsoft Office.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms preferred.
• High school diploma or equivalent experience.
• Ability to operate forklift.
• Understand local conditions with knowledge of machinery values.
• Self-starter with good communication and interpersonal skills.
• Agricultural background preferred.

Responsibilities

• Fields internal and external customer inquiries for the Service Department.
• Opens work orders, maintains control until they are closed and invoiced.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains service accessories and supplies and prepares replacement orders when necessary.
• Prepares warranty and/or product improvement submissions by the Central Warranty Administrator.
• Assists customers with mower or equipment loading/unloading when necessary.
• Performs other functions or duties as directed by management in-line with the objectives of the dealership.
• Close and process RO's for payment when needed.
• Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders.
• Assists on the parts counter when necessary.
• Assists with loading/unloading trucks when necessary.
• Assist in staging equipment to be brought in/out of the service department and maintaining the lot for ease of customer pick up and delivery by branch drivers.
• Acts as an ambassador for the dealership and protects the positive dealership image.

Skills

Microsoft Office

Customer service

Communication skills

Forklift operation

Education

High school diploma or equivalent

Tools

Forklift

Job description

QUALITY EQUIPMENT LLC in Hertford, NC, is seeking a Service Advisor to join our team. You will handle customer inquiries for the Service Department, manage work orders, and update customer profiles with equipment details.

The role includes warranty submissions, parts coordination, and assisting with loading and delivery logistics. We offer a competitive base salary with a structured bonus program and a comprehensive benefits package.