Service Advisor - Growth, Training & Customer Impact

Quality Equipment, LLC; Rocky Mount (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) employer match

Paid time off

Paid holidays

Company discount

Training & development

Job summary

Quality Equipment, LLC, a John Deere dealer with multiple locations, seeks a Service Advisor for the Rocky Mount branch. You will handle service inquiries, open and manage work orders, and update customer profiles to ensure smooth operations.

Responsibilities include processing warranties, assisting technicians, and supporting parts with stock and MD orders. A high school diploma and forklift ability are required; agricultural background is a plus.

Qualifications

• Basic knowledge of accounting practices.
• Proficient with Microsoft Office and internet functions.
• High school diploma or equivalent.
• Ability to operate forklift.
• Good communication and interpersonal skills.
• Agricultural background preferred.

Responsibilities

• Fields internal and external customer inquiries for the Service Department.
• Opens work orders maintains control until they are closed and invoiced.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains service accessories and supplies and prepares replacement orders when necessary.
• Prepares warranty and/or product improvement for submission by the Central Warranty Administrator.
• Assists customers with mower or equipment loading/unloading when necessary.
• Close and process RO's for payment when needed.
• Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders.
• Assists on the parts counter when necessary.
• Assists with loading/unloading trucks when necessary.
• Assist in staging equipment to be brought in/out of the service department and maintaining the lot for ease of customer pick up and delivery by branch drivers.
• Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill.

Skills

Basic accounting

MS Office

Communication

Customer service

Forklift operation

Education

High school diploma

Tools

Microsoft Office

Job description

Quality Equipment, LLC, a John Deere dealer with multiple locations, seeks a Service Advisor for the Rocky Mount branch. You will handle service inquiries, open and manage work orders, and update customer profiles to ensure smooth operations.

Responsibilities include processing warranties, assisting technicians, and supporting parts with stock and MD orders. A high school diploma and forklift ability are required; agricultural background is a plus.