Service Advisor – Growth, Training & 5‑Day Week

Spitzer Autoworld; Cleveland (OH); Presencial; USD 36 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work schedule

Ongoing training

Opportunities for advancement

401K with 5% employer match

Medical, dental, and vision insurance

Paid time off (80 hours after 1 year)

Paid uniforms, name badges and cards

Employee assistance program

Voluntary benefits including life and/

Resumo da oferta

Spitzer Kia in Cleveland is seeking a Service Advisor to help customers schedule maintenance, review repairs, and coordinate with technicians to deliver a high level of service.

You will prepare estimates, explain costs, and offer additional services while maintaining CSI above standards and ensuring a positive, efficient experience for every customer.

As part of Spitzer Autoworld, you’ll enjoy a family-owned culture with opportunities for advancement and a robust benefits package.

Qualificações

• Must have strong customer service and communication skills.
• Proven ability to work with technicians and customers.
• Excellent CSI and teamwork are required.
• Authorized to work in the United States.

Responsabilidades

• Works with customers and technicians to identify required maintenance.
• Performs road test of customer vehicles.
• Advises customers on necessary and suggested services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Maintains CSI at or above designated standards.
• Meets dealership's standards for repair/order production.
• Follows Safeguards rules and regulations.
• Other related duties as assigned.

Conhecimentos

Customer service

Interpersonal communication

Team oriented

Valid driver's license

Self-motivation

Attendance reliability

Descrição da oferta de emprego

Spitzer Kia in Cleveland is seeking a Service Advisor to help customers schedule maintenance, review repairs, and coordinate with technicians to deliver a high level of service.

You will prepare estimates, explain costs, and offer additional services while maintaining CSI above standards and ensuring a positive, efficient experience for every customer.

As part of Spitzer Autoworld, you’ll enjoy a family-owned culture with opportunities for advancement and a robust benefits package.