Service Advisor | Full Time

The Cole Family of Harley-Davidson Dealerships; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K

Paid Vacation & Holidays

Medical, Dental, Vision, Life, Cancer,

Health Flexible Spending Account

Company Discounts

Opportunities for growth and develop

Job summary

Harley-Davidson Wilmington is seeking a full-time Service Advisor to join our winning team. You will assess motorcycles for repair, estimate costs and times, open and close repair orders, and coordinate with technicians to ensure quality work.

The ideal candidate has exceptional customer service, attention to detail, and prior experience as a Service Advisor or Service Consultant; Harley-Davidson servicing knowledge is a plus.

Qualifications

• Knowledge of Harley-Davidson motorcycle servicing is a major plus.
• Technical repair education through Motorcycle Mechanics Institute or UTI is a major plus.
• Exceptional customer service skills and attention to detail are a necessity.
• Past experience as a Service Advisor or Service Consultant is preferred.

Responsibilities

• Assess Harley-Davidson motorcycles for repair, customization, performance and maintenance.
• Estimate costs and completion times of service work and communicate them to the customer.
• Open and close all customer paid, warranty, and internal repair orders.
• Strategically assign jobs to technicians based on skill and schedule.
• Review work-in-progress to ensure quality and timeliness.
• Handle scheduling of customer appointments and follow-up calls.
• Assist in maintaining a smooth-running service department with high customer satisfaction.
• Promote additional services by communicating service specials or needed work.
• Handle customer complaints with empathy and a positive attitude.

Skills

Customer service

Attention to detail

Communication

Scheduling

Education

Motorcycle Mechanics Institute or UTI

Job description

Service Advisor | Full Time

Location: Harley-Davidson–Wilmington, NC

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery?Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members.

Our Harley-Davidson dealership is now accepting applications for full-time self-motivated Service Advisors who possess a customer-focused attitude.

An Equal Opportunity Employer

Benefits:

• 401K
• Paid Vacation & Holidays
• Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
• Health Flexible Spending Account
• Company Discounts
• Opportunities for growth and professional development

Position Summary: Service Advisor

• Become skilled at assessing Harley-Davidson© motorcycles for repair, customization, performance and maintenance, etc.
• Estimate costs and completion times of service work, and clearly communicate them to the customer, notifying the customers of any changes, delays, or additional work needed.
• Open & close all customer paid, warranty, and internal repair orders.
• Strategically assign jobs to technicians based on skill level and project schedule.
• Review work-in-progress to ensure quality and timeliness.
• Handle all scheduling of customer appointments and follow up calls.
• Perform cashier functions, as needed.
• Assist in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
• Promote additional services by communication of service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Qualifications and Job Requirements:

• Knowledge of Harley-Davidson motorcycle servicing a major plus.
• Technical repair education through Motorcycle Mechanics Institute or UTI also a major plus.
• Exceptional customer service skills and attention to detail are a necessity.
• Past experience as a Service Advisor or Service Consultant go to the top of the list

All statements made by applicants for employment during the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law. If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way.