Service Advisor - Friendship Honda of Boone

FriendshipCars; Boone (NC); Hybride; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Company Holidays

401(k)

Wellness Reimbursements

Gym Reimbursements

Résumé du poste

Friendship Automotive in Boone, NC seeks a Service Advisor to join our award-winning team. You will greet customers, document vehicle issues, determine maintenance needs, prepare accurate service estimates and keep customers informed throughout the service process.

The ideal candidate is reliable, self-motivated and excels in a fast-paced, customer-focused environment with clear communication and attention to detail. We offer competitive benefits and a guaranteed monthly income with incentives.

Qualifications

• Strong focus on delivering excellent customer service.
• Excellent written and verbal communication skills.
• Ability to thrive in a process-driven, fast-paced environment.
• Desire to work in a busy role with attention to detail and organization.

Responsabilités

• Greet customers promptly to collect contact and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and recommend needed maintenance or repairs.
• Prepare accurate service cost estimates.
• Monitor the service process and update customers frequently.
• Communicate when services are completed and charges are finalized.
• Verify invoices and repair orders.
• Assist Service Manager as needed.

Connaissances

Customer service

Communication

Process driven

Fast paced

Attention to detail

Professional appearance

Description du poste

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for an SERVICE ADVISOR to join our team at FRIENDSHIP HONDA of BOONE!

Our ideal candidates are reliable, self-motivated, and enjoy working with people!

What You'll Do:

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Qualification Checklist:

• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The ability to work well in a process-driven environment
• The desire to work in a fast paced position
• A focus on detailand organization
• A professional, well-groomed personal appearance

Compensation and Benefits:

• Compensation for this position is driven by incentives and commission and includesguaranteed monthly income.
• You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.