Service Advisor

Sarat Ford Lincoln; Agawam (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Sarat Ford Lincoln in Agawam, MA is seeking a Service Advisor to greet customers, listen to their service needs, schedule appointments, and coordinate with technicians to keep the repair process smooth.

This full-time, family-owned dealership offers a competitive pay range of $70,000-$100,000 with benefits such as health insurance, PTO, 401(k), and flexible hours. The ideal candidate is customer-focused, organized, and thrives in a fast-paced environment.

Qualifications

• Customer service experience and strong communication skills.
• Organizational skills and the ability to multitask in a busy shop.
• Basic computer skills and willingness to learn service software.
• High school diploma or equivalent is required.

Responsibilities

• Greet customers promptly and collect vehicle information.
• Relay clear vehicle symptoms to technicians and track progress.
• Prepare accurate labor and parts estimates for customers.
• Schedule appointments and maintain follow-up on repairs.
• Explain completed work and charges to customers.
• Monitor daily progress and update customers regularly.
• Verify final invoices match work performed on RO.
• Maintain a positive, customer-focused service experience.

Skills

Customer service

Communication

Organizational skills

Energetic personality

Positive attitude

Computer skills

Willingness to learn

Education

High school diploma or equivalent

Job description

Sarat Ford Lincoln is looking for a Service Advisor to join our high-volume, family-owned dealership! With 97 years of serving our community, we take pride in our friendly atmosphere, strong team culture, and commitment to providing an exceptional experience for our customers.

As a Service Advisor, you will greet customers, listen to their vehicle service needs, schedule appointments, communicate with technicians, provide updates throughout the repair process, and help ensure a smooth and positive service experience from start to finish. If you are customer-focused, organized, and enjoy working in a fast-paced environment, we would love to hear from you!

Service Advisor Compensation and Benefits:

• Competitive Pay: $70,000-$100,000
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Schedule:

• Full-time
• Monday through Friday
• Every third Saturday from 7:45 AM–1:00 PM

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.