Service Advisor — Fast-Paced Growth & Great Benefits

Shults Ford; Wheeling, Northern (WV, KY); Hybrid; USD 42,000 - 61,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off (PTO)

Birthday off with pay

Company-paid life insurance

Job summary

Shults Ford Lincoln in Wheeling, WV is seeking a customer-focused Service Advisor to join our fast-paced service team. You will be the primary contact between customers and our service department, ensuring a smooth and positive service experience.

We offer competitive compensation, growth opportunities within our dealership network, and a supportive team committed to exceptional customer care.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Organized, detail-oriented, and professional demeanor.
• Valid driver’s license with clean driving record.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and document vehicle issues accurately.
• Provide detailed repair and maintenance estimates.
• Clearly explain services, timelines, and costs.
• Coordinate with technicians to ensure efficient workflow.
• Maintain high Service Experience Index (SEI) scores.
• Manage appointment scheduling and daily workflow.
• Answer inbound calls and follow up with customers.
• Build long-term customer relationships and promote retention.

Skills

Customer service

Communication

Multitasking

Organization

Driver's license

Job description

Shults Ford Lincoln in Wheeling, WV is seeking a customer-focused Service Advisor to join our fast-paced service team. You will be the primary contact between customers and our service department, ensuring a smooth and positive service experience.

We offer competitive compensation, growth opportunities within our dealership network, and a supportive team committed to exceptional customer care.