Service Advisor - Elevate Customer Experience & Growth

Kayser Buick GMC; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

Kayser Janesville Chevrolet Buick GMC in Janesville, WI is seeking a Service Advisor to bridge customers and our service department. You will greet customers, explain repairs, and coordinate with technicians to ensure timely service for our valued clients.

This role emphasizes excellent communication, organization, and a customer-first mindset. We offer a competitive salary, benefits, and growth opportunities within a trusted local dealership.

Qualifications

• High school diploma or equivalent; automotive training preferred.
• Experience in customer service or automotive service advisor is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask efficiently and work under pressure.
• Familiarity with automotive terminology and repair processes.
• Proficiency with computers and dealership management software.

Responsibilities

• Greet customers promptly and address their service needs.
• Provide accurate estimates and explanations of vehicle repairs and maintenance.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers on service status and post-service satisfaction.
• Manage appointment scheduling and work with parts department to order supplies.
• Promote additional services or products to enhance customer satisfaction and dealership revenue.

Skills

Communication skills

Dealership software

Attention to detail

Education

High school diploma or equivalent

Tools

Dealership Management Software

Job description

Kayser Janesville Chevrolet Buick GMC in Janesville, WI is seeking a Service Advisor to bridge customers and our service department. You will greet customers, explain repairs, and coordinate with technicians to ensure timely service for our valued clients.

This role emphasizes excellent communication, organization, and a customer-first mindset. We offer a competitive salary, benefits, and growth opportunities within a trusted local dealership.