Service Advisor: Elevate Auto Service Experience

Kayser, Inc.

Janesville (WI)

On-site

USD 55,000 - 95,000

Full time

14 days+

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Job summary

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor to be the vital link between customers and the service department in Janesville, WI. You will help customers understand repairs, provide accurate estimates, and ensure a smooth service experience.

Join a team dedicated to customer service, efficiency, and quality work. This role offers real growth opportunities and a competitive salary range reflective of experience, with benefits and a stable local presence.

Qualifications

High school diploma or equivalent; automotive training preferred.
Experience in a customer service or automotive service advisor role is a plus.
Excellent communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Ability to handle multiple tasks efficiently and work well under pressure.
Familiarity with automotive terminology and repair processes preferred.
Proficiency with computers and dealership management software.

Responsibilities

Greet customers promptly and courteously, addressing their service needs.
Provide accurate estimates and explanations of vehicle repairs and maintenance.
Coordinate with technicians to ensure timely and quality service delivery.
Maintain detailed records of customer interactions and vehicle service histories.
Follow up with customers on service status and post-service satisfaction.
Manage appointment scheduling and work with parts department to order necessary supplies.
Promote additional services or products to enhance customer satisfaction and dealership revenue.