Service Advisor

Kayser Janesville; Janesville (WI); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Salary $55k-$95k

Health, dental, and vision insurance

Retirement plan

Paid time off

Employee discounts

Career growth

Job summary

Kayser Janesville Chevrolet Buick GMC is seeking a Service Advisor to bridge customers and the service team in Janesville, WI. You will greet clients, explain repairs, coordinate with technicians, and maintain service histories with accuracy.

This role emphasizes excellent communication, organization, and computer skills using dealership software. A high school diploma and automotive training are preferred, with career growth opportunities available.

Qualifications

• High school diploma or equivalent; automotive training preferred.
• Previous experience in a customer service or automotive service advisor role is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Familiarity with automotive terminology and repair processes preferred.
• Proficiency with computers and dealership management software.

Responsibilities

• Greet customers promptly and courteously, addressing their service needs.
• Provide accurate estimates and explanations of vehicle repairs and maintenance.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers on service status and post-service satisfaction.
• Manage appointment scheduling and work with parts department to order necessary supplies.
• Promote additional services or products to enhance customer satisfaction and dealership revenue.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Education

High school diploma

Automotive technical training

Tools

Dealership management software (DMS)

Job description

Kayser Chevrolet Buick GMC -Janesville $55k-$95K annually, or more!

WE HAVE AN IMMEDIATE OPENING

Join our team at Kayser Janesville Chevrolet Buick GMC as a Service Advisor, where you will be the vital link between our customers and our service department. In this role, you will facilitate communication, provide exceptional customer service, and ensure a smooth and efficient service experience for our valued clients in Janesville, WI.

Responsibilities

• Greet customers promptly and courteously, addressing their service needs.
• Provide accurate estimates and explanations of vehicle repairs and maintenance.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain detailed records of customer interactions and vehicle service histories.
• Follow up with customers on service status and post-service satisfaction.
• Manage appointment scheduling and work with parts department to order necessary supplies.
• Promote additional services or products to enhance customer satisfaction and dealership revenue.

Requirements

• High school diploma or equivalent; technical or automotive training preferred.
• Previous experience in a customer service or automotive service advisor role is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Familiarity with automotive terminology and repair processes preferred.
• Proficiency with computers and dealership management software.

Benefits

• Competitive salary ranging from $55,000.00 to $95,000.00 per year, paid bi-weekly.
• Health, dental, and vision insurance options.
• Retirement plan and employee assistance programs.
• Paid time off and holiday pay.
• Employee discounts on vehicles and service.
• Opportunities for career growth and professional development.

About the Company

Kayser Janesville Chevrolet Buick GMC is a trusted automotive dealership located in Janesville, WI, committed to delivering exceptional service and quality vehicles to our community. We pride ourselves on our customer-first approach and our knowledgeable, dedicated team that strives to exceed expectations. Join us and be part of a company that values integrity, teamwork, and excellence.