Service Advisor-Stonebriar

Stonebriar Chevrolet; Frisco (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Great Team Environment

401K with Employer Match

Health care plans

Five day work week (Closed Sundays)

World-class training program

Career growth opportunities

Berkshire Hathaway Company

Job summary

Stonebriar Chevrolet is seeking an experienced Service Advisor to own the customer experience in the service lane. You will be the main point of contact, knowledgeable about our products, scheduling, and service processes, and you will help shape a positive customer journey.

The role requires professional communication, a team-oriented mindset, and a commitment to delivering excellent service in a busy dealership environment.

Qualifications

• Excellent communication with customers.
• Strong customer service orientation.
• Ability to manage time effectively and stay organized.
• Professional appearance and demeanor.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience and ensure a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure technicians' time is effectively allocated to service customers.
• Maintain high CSI standards.

Skills

Excellent communication

Customer service

Time management

Professional appearance

Job description

At Stonebriar Chevrolet we have an atmosphere of fun and success. Our Service Team is an integral part of our dealership's success with our advisor's being the tip of the spear. If you are an Experienced Service Advisor with a track record of taking care of customers then check us out. As a Service Advisor, you will own our customer’s experience in the service lane. You are the key point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process our Service Advisors are true professionals who enjoy helping others.

Benefits/What's in it for ME?

• Great Team Environment
• 401K with annual discretionary Employer Match. Immediate eligibility upon fist day of employment.
• Health care. We offer multiple medical plans for you and your family's individual needs including a health reimbursement plan option.
• Five day work week. WE ARE CLOSED ON SUNDAYS!
• Training! We have world class training program to introduce you to our process and our products. Our training will help you be successful in writing your story.
• We promote from within and offer career paths for motivated individuals
• Berkshire Hathaway Company

Attitudes

• Willingness to help people with their vehicle maintenance needs while you write your success story within our story as a dealership
• Desire to create a customer experience that will make you the repeat choice for our customers’
• Ability to become an expert-in our vehicles and our processes to ensure the best customer experience
• Desire to earn what you have worked for-a desire to have your efforts impact your pay

Qualifications

• Organized and friendly personality
• Demonstrated ability to work well with others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• Valid driver’s license

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Insures that the daily inventory of technicians' time is consistently sold to service customers.
• Maintain High CSI standards

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.