Service Advisor: Drive Experience & Tech-Savvy Sales

United Fidelity Bank; Corpus Christi (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle discount programs

YouDecide deals

DRVPNK charity

Job summary

AutoNation is seeking a Service Advisor to bridge between service technicians and customers in our state-of-the-art service departments. You’ll explain technician recommendations in plain terms and identify upsell opportunities to keep vehicles safe.

Daily tasks include scheduling, greeting customers, assessing vehicle needs, advising on maintenance, creating repair orders with costs and timelines, and maintaining ongoing communication to ensure satisfaction and loyalty.

Qualifications

• High school diploma or equivalent
• Exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• Willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver's license and an acceptable, safe driving record

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Skills

Exceptional customer experience

Goal setting & achievement

Communication skills

Consultative selling

Interpersonal skills

Organizational skills

Follow-up with customers

Willingness to work with technology

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to bridge between service technicians and customers in our state-of-the-art service departments. You’ll explain technician recommendations in plain terms and identify upsell opportunities to keep vehicles safe.

Daily tasks include scheduling, greeting customers, assessing vehicle needs, advising on maintenance, creating repair orders with costs and timelines, and maintaining ongoing communication to ensure satisfaction and loyalty.